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Business Profile

Lawyers

Brown & Crouppen Law Firm

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Brown & Crouppen Law Firm's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wow. Brown and crouprn and brown and brown pretend like they are advocates for people being abused in nursing homes!! Well, my husband is and Im taking all steps to get him moved. Really thot these attorneys might care. Nope!!! They r horrible horrible people taking advantage of people at wits end!! They wouldnt take ******* cuz no signs of physical abuse!! Yep. Would luv some compensation but would luv to have them shut down even more!!! Leeches! Scum bags!!!

      Business Response

      Date: 05/16/2025

      Brown & Crouppen has not evaluated ******************** Home claim. Below is a timeline of our interaction with **************************************** submitted a contact form on our website.
      1/2/2025: Intake team attempted call, sent email, sent text.
      1/2/2025: *** ****** replied STOP to text communication.
      1/3/2025: Intake team called and spoke to *** ****** who indicated she no longer wanted to pursue. Intake team sent decline letter via email.
      5/10/2025: *** ****** left a voicemail.
      5/13/2025: Intake team attempted call, leaving a voicemail.
      5/11/2025: B&C received consumer complaint notification from BBB.

      While we have not evaluated the merits of this claim, we are happy to speak to *** ****** if she decides to seek our opinion. Our goal is to help every single person who calls our firm. Ideally, that help would come in the form of legal representation.However, sometimes we recognize that we're either not the ideal firm for the situation or we don't think a lawyer will make a difference because there simply arent opportunities for recovery, even though the person has been wronged.

    • Initial Complaint

      Date:04/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Brown and Crouppen Law Firm for a previous accident, and they took care of me. I have contacted them after being hit again. There was three insurances involved. I am physically hurt. They took my case originally, but after a few months I wasn&#**;t able to get a response from them. The lawyer, *****, first stated I fired her, but she later said she withdrew. They later said they are not taking my case. She sent me a letter stating that. I have all the documentation on file. I am not able to get another law firm to take my case. I am not sure what they put in my file that none of them will take my case. I want them to contact me and tell me what the problem is.

      Business Response

      Date: 04/22/2024

      In our opinion, the Missouri Bar Rules, which govern the conduct of lawyers, prevent attorneys from replying to public forums with any specifics about any client or former client. However, in general, this firm has no knowledge of the intake criteria of other attorneys or law firms.  Our firm reviews each case with an analysis that focuses on the elements necessary to successfully pursue a claim in consideration of the law and the facts at issue.  As a case develops, our analysis continues.  At any time during our representation of a client, we may decide that we are unable to continue our representation.  Our decision to withdraw our representation is not intended to influence another lawyers independent decision to represent one of our former clients. 

    Brown & Crouppen Law Firm is BBB Accredited.

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