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Business Profile

Major Appliance Services

Repair King STL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting on parts and then they destroyed my washing machine. When I told them about it, he called me all kinds of bad words. His secretary didn&#**;t hang up the phone and I heard the entire conversation. I don&#**;t ever want to see them again.

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My refrigerator stopped working on 6/17. Put a work order in with my property mgmt ** and **** with repair king came out 6/19. Diagnosed the problem and said he would most likely be able to he to fixed the filling Monday or Tuesday (June 24/25) by Tues 6/18 I hadnt heard back and reached out - ***** the girl who answers the phones knew nothing. I called my mgmt ** and learned that **** never requested approval for the work done. He finally submitted the request Friday 6/28 and said he would be back out mon. Monday afternoon 7/1 I hadnt heard from him and called again- ***** informed me ge through his back out over the weekend and he would ah e to reschedule. He finally reschedules for Wed 7/3 then on Wed 7/3 learn that he again did not follow proper procedures with the mgmt ** so work would not be **mpleted. No **ntact from repair king at all. I reached out on Monday 7/8 afternoon and ***** again knew nothing. I was then scheduled for wed 7/10 11-3. 3pm I call ***** again- she says no, Im scheduled for the following Wed 7/17 bc she didnt like me ending the call abruptly on Monday bc I am tired of their abymissal service and said fine to the date she offered. **** refuses to **mmunicate. I have no been without a working refrigerator for 3+ weeks and ***** and **** refuse to **mmunicate or do the work properly and in a timely manner. ***** and **** have both been very rude disrespectful and argumentative. I just want my fridge working again.

Repair King STL is NOT a BBB Accredited Business.

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