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Business Profile

Marketing Consultant

Digital Strike

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Digital Strike continuously went against our instructions and kept billing us for Marketing work had declined. We very clearly instructed them to not do further work until we had a clear statement of work, budget, and signed contract. The contract they provided us was almost 100% higher than we had told them was budgeted and we rejected the contract. They continued to bill us for the work we asked them to stop doing and then sent the bills to collections when we refused to pay them. I have email documentation of all of this.

    Business Response

    Date: 10/02/2024

    We have provided ***** and G5 with an outline of everything owed, documentation (audio/video/transcription notes from our recorded meetings) and requested payments for services we provided. They had questions about some services. We met with representatives of their team (our main contact at their organization) and went over the questions. They agreed that we were correct in what we offered and billed and later had follow-up conversations with ******* and ***** to verify they understood what they were paying for and why. They also agreed and we proceeded to follow their direction with our digital marketing campaigns.

    - What we have asked them for was payment on late fees for invoices that were paid late (beyond the net 25 terms we provided to them at no charge) starting in 2024 (they had so many invoices paid late in 2023 that we had to update our MSA with them because we were getting payments 50+ days late).

    - What we have asked them for was payment for services provided in March of 2024 which were never contested. They agreed and never questioned those services and the associated bill, but chose to just never pay it. We are also asking for the late fees on the non-payment of this outstanding invoice.

    - What we have asked them for was payment for services provided in *** of 2024. They content that they did not agree to those services, but we can share a link to the complete audio/video/transcript from our meeting where they not only agreed, but confirmed what services we were providing for *** (meeting was on 4/30/24). We are also asking for the late fees on the non-payment of this outstanding invoice.

    In a good faith effort and to be a good marketing partner to G5 we offered to:

    - Remove all the late fees (even though almost every invoice is paid late)

    - Remove any specific disputed service line item (even if they agreed to it after the initial dispute/question)

    - Remove the billing for the entire month of *** services (even thought all services were agreed to and were provided)

    ALL we asked for was payment on the March bill which never had any questions on it. That would adjust what they owed us from $15,042.32 to only $4,840.00. They said that they were not interested in paying us anything and at that point we decided to turn the whole thing over to our legal/collections company. Once they got involved, ***** threatened to file a complaint with the BBB and also wrote a negative review on our ****** Business Profile.

    Everything they have asked for we provided - all the documentations and recordings covering everything. They just do not want to pay what they owe.

     

     

     

     

     

Digital Strike is NOT a BBB Accredited Business.

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