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Business Profile

Medical Staffing

PracticeMatch Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PracticeMatch repeatedly harasses by calling and sending text messages from different numbers every day. This was never solicited or sought out. They do not include an option to opt out of their predatory contact methods.

    Business Response

    Date: 10/08/2024


    We are writing in response to the complaint filed by Dr. Mark Jaradeh.

    We take such concerns seriously and regret any inconvenience caused to Dr. Jaradeh regarding our communication methods.

    In line with the request for no further contact, we will immediately cease all communications, including phone calls and text messages, to Dr. Jaradeh. We assure you that we will make no further outreach.

    We apologize for any frustration this situation may have caused and thank Dr. Jaradeh for bringing this matter to our attention.

    If there are any further concerns, please do not hesitate to reach out.

    Sincerely,
    Laura Kleffner
    PracticeMatch

  • Initial Complaint

    Date:07/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Twice at career fairs, practicematch has offered to "review my resume", and get back with me about suggestions about it. I have submitted it, not gotten any feedback, and worse, it has been sent all over to recruiters, and recruiters who would have only gotten the information from this service have contacted me to the point of it being spam and very hard to stop, and they often say they got my information from practicematch. I have tried repeatedly to get my profile turned off and practicematch to stop sending my information to potential recruiters and to no avail. I can barely use my email now because of the amount of recruiter spam I get from places that I am often not even qualified for.

    Business Response

    Date: 07/31/2023

    Hi Dr. Storm,


    We apologize for your negative experience. We take removal
    requests seriously and will be sure to fully remove your profile from our
    system. 


    Thank you,
    ***** ********

  • Initial Complaint

    Date:02/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a number of text messages from Practice Match advertising ******* ****** ***** that are occurring at that time. They almost always include a $25 incentive adverised in the text message ("NOW- Receive $25 for attending *** ******* ****** **** until Xpm CT"). I did not ever sign up for Practice Match when I received the first text about this and was unsure about how my number had been obtained. Since signing up for ******* ****** *****, my information has been shared with MANY potential recruiters, much beyond the booths I choose to enter. Additionally, I have had email threads with ****** ******** and ****** ******* in October 2022 and February 2023 that have left me feeling fairly unheard and unvalued as a participant and target audience of Practice Match. I have tried to advocate for my perspective in my most recent email thread but have come to the conclusion that likely no more progress can be made with ****** or ******* Thus, I am submitting this BBB complaint so that someone in management can hear my concerns and treat physicians like myself with a customer-centered approach that would be expected of an A+-rated BBB company.

    Business Response

    Date: 02/14/2023

    *******

    You opted into our services
    by attending the **** ****** ******* ****** ****. You provided your information
    to us directly. We did not receive any prior requests from you asking for the
    removal of your information you mentioned it in this BBB complaint.

    As stated in all our
    marketing verbiage, as well as the previous emails between you and ******, it
    is a requirement to attend the event to be eligible for the gift card incentive
    we offer for participating in the events. You routinely asked for giftcards without
    participating in the events to the extend required.

    We have removed your
    information from PracticeMatch, added you to our bounce table, added your phone
    number to our DNC list for our text marketing, & removed your contact
    information from our list of past attendees, so you will not have to worry
    about your information being shared nor attending or registering for our
    ******* ****** ***** moving forward.

    Thank you,
    PracticeMatch

    Customer Answer

    Date: 02/14/2023

    Complaint: ********



    I am rejecting this response because PracticeMatch did not call me or make an attempt to contact me to discuss my concerns. They backed up their employees' perspectives, who also were not really listening to me. This communicates to me the type of business that PracticeMatch is. This is not about a $25 Amazon gift card, but instead about how I am treated by your employees. I am disappointed that a more collaborative approach was not taken after directly reaching out to ****** (**********) and then submitting a BBB complaint. These were almost identical responses and clear that PracticeMatch wants to cease all communication.





    Sincerely,



    ****** ********

PracticeMatch Corp. is BBB Accredited.

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