Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  request a full refund of $2500 for unsatisfactory service and unfulfilled warranty obligations on my vehicle 2014 ***** sonic lt. ** vehicle was initially brought to strike force Mobile Mechanics for transmission programming and overheating.I Clearly and concisely explained the problem and was very specific to avoid any issues or misunderstandings. Despite my explanation of this issue, a diagnostic was performed, and I was informed that I needed to repair things that I already repaired and replaced he demanded I replace it saying the mechanics before him did not do there job right. Based on this diagnosis, I hesitantly but felt forced to authorize repairs totaling $2500 not knowing that by the end I would still need a transmission which would cost with labor roughly almost 2500$.after all these repairs were completed, the original problem, transmission programming n overheating remained unresolved. This renders the repairs performed by Mobile Mechanics ineffective in addressing the initial reason for bringing the vehicle in. I believe the diagnostic testing was unnecessary, as the initial issue I reported was not resolved by the repairs performed. I was forced to pay for repairs I did not need or ask for so I am requesting a full refund since he gave me a partial 300$ refund which proves wrongdoing so at this point I believe a full refund is necessary to reverse the described repairs that did not address the originating problem. This request was refused by the supervisor.On 6/7/2025, I visited strike force mobile mechanics accompanied by a supervisor from the City of **************, who acted as a witness to my attempt to obtain a refund or have the original issue addressed under warranty. ** request for a refund was denied, and they refused to fix the original problem. I feel that I was misled regarding the necessity of the repairs and that the company failed to honor its warranty obligations. I have video, recordings, photographs and witnesses to support my claims.

  Business Response

  Date: 06/27/2025

  On May 1, 2025, Ms. ****** had her 2014 ***** Sonic towed to our facility, Strikeforce Mobile Mechanic & Auto Repair Shop. She stated that she had a replacement transmission installed at another shop but still needed it programmed. Upon performing our standard diagnostic for $129.99 plus tax , we discovered the Transmission Control Module (TCM) installed was for a ***** Cruze, not compatible with her Sonic. In this complaint Ms. ****** claims that she was forced to have a diagnostic performed on her vehicle. Performing diagnostic on every vehicle before service is our policy as stated in our disclaimer that the customer signs giving us permission to start the repair.

  As per our process, Ms. ****** was presented with a detailed repair order, which she reviewed and signed. The authorized and agreed-upon repairs included:
  Attempted reprogramming of the transmission
  Replacement of the radiator fan
  Replacement of the engine coolant tank
  Replacement of the timing belt
  Ms. ****** made a 50% deposit of $1,234.65,acknowledging the scope of work. After repairs were completed, we contacted her on May 7, 2025, to notify her that the vehicle was ready. Ms. ****** cited personal and medical issues which delayed pickup. We accommodated her circumstances by waiving storage fees and accepting partial payments throughout the remainder of May.
  On June 2, 2025, Ms. ****** paid the remaining balance and took possession of her vehicle. At the time of pickup, she was notified that the previously installed transmission (by a different shop) was faulty and could not be reprogrammed. Accordingly, we refunded $360,the cost associated with the programming attempt, which was not completed due to the defective hardware.
  We have the signed repair order,proof of all services rendered, and evidence that the customer thanked our staff upon pickup. Ms. ****** did not express any dissatisfaction during or after vehicle release. Filing a dispute after services were rendered, the vehicle was picked up, and a refund was provided for the unperformed programming all of which are documented constitutes a false claim. Once the diagnostic is performed, the customer can choose to go forward with the repair or decline. I will attach the text conversations as well as the signed repair order which shows the partial payments for the repairs.
  
  
  

  
  

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 19. 2024 A mechanic ******* had us sign for a ****** quote and it went up to ****** over 24 hours!! For a tension pulley and to put my belt on a 2002 ****** Sequoia! ******* or whomever the woman is cant even get her words out because she is a liar!! The mechanic took the pulley off my truck and left states he had the wrong piece which was crazy because he took the piece. I am filing a civil lawsuit against them because legally you dont start a job charge one price then come back and up the price ******!! Not to mention he took the part and never brought it back. These business practices are illegal! They are double charging on the parts as well.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my refund from them. They drove out to my home. They charged for gas, diagnostic and work for my car. They did not do a diagnostic on my car. They told me it was $120 per hour. Then he went up and charged me $240 per hour. I had the parts for him to fix my car. Their customer service is horrible and disrespectful. No work was done on my car nor did they do a diagnostic on my car. He showed up to my home 2 1/2 hours late.

  Business Response

  Date: 08/17/2022

   I went to his location to check the car.  The customer gave me some repair requests.  I told him we don't go by the customer diagnosis, we must do a diagnostic.  We did that and there were 6 codes came up. To put the part he had on was going to be 240 in labor, but he said he could not afford that.   I told him he needed to at least pay $90 for the diagnostic.  A month later he called me and said he wanted a refund because we did not do a diagnostic.  But that is actually all that we did. I had even given him a discount from the 90 charge to 75.  He thinks we should refund him because he believes he already knew what the cars issues were.  No shop I know of would touch a car without doing a diagnostic first. And they would charge for that diagnostic.  Generally, the service charge begins when the mechanic leave their shop to go to the car's location.   I do not feel that a refund is warranted for a diagnostic that was done, done correctly, and is standard procedure for every mechanic shop in the country. 

  Customer Answer

  Date: 08/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: It is very false partially. yes he did arrive but 2 and 1 half hour later. His job was to tell me things wrong with my car I did not know. I already told him what i knew what was wrong. He then tells me he will get to the unknown problems by working on the one we already know but would charge me 300 and more and he never told me he charged 150 by the hour.(note he was 2 and 1 half hours late) This was not a diagnostic's at all! he even said himself plugging in his machine was not a complete analysis!  If he couldn't tell stuff I didn't know then it was a waste of my time and money. Also how are you even going to fix unknown issues if u didn't know yourself !?
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *********