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Business Profile

Mobile Car Wash

Dolphin's Mobile Detail Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:05/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a car wash online priced at $149. After calling, they said due to glass and tornado debris in my car, an extra $75 would apply. My appointment was postponed from Tuesday to Wednesday because of weather.On Wednesday, he said my car needed full detailing and raised the charge to $450, insisting on cash. He promised it would look like brand new. After cleaning, I pointed out stains on seats, dust on armrests, grime on door handles, and pet hair still there. The worker said they could only re-clean seats once.Before agreeing, I said $450 seemed excessive. They claimed others charge $600$1,000, but my research shows $350 is reasonable for a 2012 VW Golf unless deep cleaning like seat removal is done.After paying and inspecting again, I found sticky cleaning residue on surfaces; broken glass in the rear door bottle holder; uncleaned gap between seatback and headrest; dust on door handles, steering wheel, window controls, shift console, and cup holders; pet hair on seats; a gray residue line on the windshields bottom edge causing dangerous glare at night; trash behind the folded rear seat; stains and dirt on back seats and floor mats.When I asked for a receipt, I was given only a phone screenshot. The service differed from the $149 package, with no breakdown of extra charges.After a tornado emergency, this added stress. I feel misled, overcharged, and disappointed by poor service and lack of payment transparency.

Dolphin's Mobile Detail Service, LLC is NOT a BBB Accredited Business.

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