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Business Profile

Mortgage Banker

First Integrity Mortgage Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Banker.

Complaints

This profile includes complaints for First Integrity Mortgage Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Integrity Mortgage Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant irrelevant emails and inability to unsubscribe. Basically, a spam operation.

      Business Response

      Date: 01/27/2024

      Hello…I would like to remedy this for you. I apologize for the inconvenience. All of our materials are supposed to have unsubscribe buttons on them. I’ll need to find which loan officer and which software they are using. Do you mind forwarding me the email that you received last? My email address is ********************************. 

      Customer Answer

      Date: 01/31/2024

      I do not have the original emails as I deleted threm from my PC.  I thought they might contain a virus as repeated efforts to unsubscribe did not seem to work.  However, the orginator of the emails was somone who called himself "*** ********" and it was misaddressed to "******* ******", not ****** ******, a sue sign that it is spam.

      Business Response

      Date: 02/07/2024

      Hi ******,

      Thank you for your email. As promised, I did speak with our marketing director and *** to ensure you are removed from our database. That being said, there could be a couple day lag. Also, if something comes again please forward to me to make sure it is not a scam. 

    First Integrity Mortgage Services, Inc. is NOT a BBB Accredited Business.

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