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Business Profile

Motels

Quality Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like a full refund as the room I reserved was dirty there was lots of dust and we had to sleep with no sheets and blankets because they were out, so my children and I were cold so we slept in our car, the next morning we couldnt even shower because they also ran out of towels which was unsatisfying as we were visiting the state of ******** MO for a funeral, our experience was horrible and I want a full refund of my money immediately thank you.

    Customer Answer

    Date: 07/26/2024

    I would like to know what is going on 

    Business Response

    Date: 08/09/2024

    I went through our system to find ************************* reservation but could not find that name. Before we address the issue i need the confirmation number from the guest or the room number he/she stayed in and date of checkin and checkout. Once the reservation is located we can address the issue. Please provided that information to us as soon as possible. 

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