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Business Profile

Moving and Storage Companies

Elite Moving and Storage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, 2022, I contracted Safe Ship H3234**30**3637363731H to move my belongings and was given a binding estimate of $2,774.76 for 406 CF plus a broker fee of $1,267.00. Safe Ship H3234**30**3637363731H then sold my contract to H33323031303032**34H.I spoke with Safe Ship on July 17, 2022 and added 2 bar stools and a skinny hallway table during the re-verification of the items to be shipped and was told that they did not need to be listed due to the size. When the driver for H33323031303032**34H arrived, he immediately told me I had too much stuff. The driver stated that any pricing I received from Safe Ship was just an estimate and that I would be charged $3.75 per cubic foot for any additional space used beyond what Safe Ship had reserved as well as for wrapping.I called Safe Ship H3234**30**3637363731H as per the instructions in my contract and told them the driver wanted to increase the H313533**333734363133H cost and charge for wrapping. The Safe Ship representative said they couldn&#**;t charge for wrapping and she would call me back after consulting with her boss about increasing the cost for H313533**333734363133H my belongings since I had not added anything since the reverification. Safe Ship never called back. The truck was loaded before I was given an updated cost.Original estimate $2274.76 for (406 CF) minus $1267.00 for broker fee Additional Costs Cubic Feet (452) $1695.00 Shrink Wrap $ ****** Fuel Charge $ ****** 75 ft long carry $ ****** The cost of this move went from $1507.76 to $**61.98, an increase of 263%.When I returned home I measured the items that were shipped, and it came to a total of 333 cubic feet. I filed a complaint with Elite H3234**30**3637363731H but I have not heard back from them. I talked with Safe Ship but they are unable to do anything. I also filed a complaint with the ************* Carrier Safety Administration.H33323031303032**34H was in violation of my contract when they charged me the additional cubic feet and wrapping. As well as not providing pricing until the truck was fully loaded.

  • Initial Complaint

    Date:08/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys scratched my furniture when they took the plastic wrap off with a pocket knife. The damaged my table and the console. They kept jacking up the price. I was quoted $4K then, they took it to $9K, and finally ended at $21. I told them no way on that. When I talked with the guy, he was very rude..

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 6, Elite Moving and Storage packed us up. We paid them a deposit of *******. They changed our estimate 3 times. The delivery date was supposed to be May 21. We have called the broker *******************, which we did not know was a broker, and Elite Moving and Storage repeatedly with no delivery in sight. Last Tuesday they said the furniture would arrive Sunday 7/17, but nothing arrived. We called today 7/18, they said they couldnt get a driver. Then said they are loading the truck and it should arrive either Wed, Thurs., or Fri. They will not give us the location of our stuff either. We have truckers in our family who can go pick it up. We literally have nothing but 3 suitcases and a hideabed sofa, this is extremely hard on us. I am thankful we put my oxygen concentrator in the car so I could have my oxygen at night. It was an awful way to experience our 50th wedding anniversary.

  • Initial Complaint

    Date:06/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through *******************. They booked this moving company even though company guidelines state they are to not use businesses pending investigation or court action. They are trying to be shut down by the ******** attorney generals office.The movers keep changing delivery of my stuff. They allege things in the contract that arent there (like they have 21 business days to deliver my stuff from the delivery window date) I just want my items.

  • Initial Complaint

    Date:06/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved from *********** ** to ************ on April 11 2022. I paid them to deliver my furniture to my apartment. I just got it this weekend. They kept postponing and said they would call me back and never did. Every piece of furniture is damaged and scratched. I am a disabled veteran and they broke my scooter and I cannot use it. Couch has scuffs, tables have scratches, etc. I keep trying to report the damage and again they keep saying they will call me back and never do. I called today and it went to VM and it says it is full so I cannot even leave a message.

Elite Moving and Storage LLC is NOT a BBB Accredited Business.

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