We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

United Movers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with United Way Movers, DOT No. *******, through ************************** to ship 5 pieces of furniture, 7 pieces of artwork and 3 small boxes from *****, **, to ***********, **, on September 10, 2024. The shipment arrived 11 days later with significant damage, presumably caused by a motor vehicle accident. The mover packed all the artwork for shipment. The frames were encased with cardboard, wrapped in shrink wrap and covered in padded blankets. Upon delivery, the frames were broken, glass shattered, and 2 of the canvasses were torn; there was even glass embedded in the matte of one painting, suggesting a high velocity impact that penetrated the blankets, shrink wrap and cardboard. One large painting had a thick wood frame with wood molding and plexiglass, a highly durable material, that was cracked. A flat wrought iron yard hanging was broken in 2 places as if it had been run over by a truck. One piece of the iron hanging is missing. One small entry way table arrived with scratches and gouges on the top and all 4 sides as if thrown about a truck. Other items sustained similar damage. I have photos of the furniture and art before and after the move which I can provide to you. I filed a claim with United Way Movers on Oct. 1, 2024, pursuant to our contract and did not receive a response. I contacted their insurer, Progressive, to see if an accident claim had been filed, and *********** informed me that they did not have a claim, but reached out to United Way Movers to inquire about the circumstances of the damage, and likewise did not receive a response from them. I have not been reimbursed for the damages. Prior to the move, I was assured by Safe Ship that the shipment would be secured and segregated from other items on the moving van by a grate or barrier. No grates or barriers were present on the truck. The extent and quality of damage can only be the result of an undisclosed accident of some type and gross negligence on the part of the mover.

United Movers, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.