Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago I purchased a 2017 **** Escape from this dealership and since purchasing this vehicle I have had repeated issues. The carfax and everything seemed clean about the sale except that it suddenly had to pass some sort of inspection before the sale could be finalized. I did not sign any type of buy as is paperwork but it did strike me as odd when there were no reports of issues with the vehicle. 6 months passed and I take it for a regular oil change just to discover that there was a malfunction in the oil and coolant pump which resulted in oil being pumped were coolant was supposed to go and vice versa. This was brought to the attention of the dealership and they denied that it was pre-existing and wanted to charge me an outrageous amount for repairs. The issue was repaired but then the car suddenly had electrical issues where the headlights would not function normally. Once this was repaired then late last year now the transmission is out and my mechanic is extremely blown away by how much metal shavings was within the fluid as if it had been like that for several years and finally gave out. All of these issues were brought to the dealerships attention for help because they were extremely unusual if the dealership checked prior to the sale. Instead they denied pre-existing conditions and gave me trouble for not getting their extended warranty (I purchased my own from a 3rd party). This all has resulted in thousands of dollars for repairs. I am heavily convinced that I received a very bad trade which has put me in a worse spot than when I came in and the dealership refuses to meet me in the middle especially with this larger transmission issue. I currently dont have a car as a result. I came to ********* because I believed in their business goals and in making the customer feel like family. This journey with this sale has been the complete opposite experience.

  

  Business Response

  Date: 02/05/2025

  Our used car Manager is working with the customer on this issue. They did buy an as is car?

  Customer Answer

  Date: 02/19/2025

  I am very thankful for the team and the new manager ***** for all of their help with getting me out of the trade that didnt work out. ***** truly understood how I felt at the end of the day and really stepped up to take care of me and thats all I could really ask for. 

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within 5 days of purchasing a 2021 GMC ****** with 69k miles from Bommarito Chevrolet South (purchase made on 8 January, 2024), I identified an issue with the vehicle and immediately contacted the sales department I had purchased from (13 January, 2024). When I would put the vehicle in park and try to turn it off it would frequently give me an incorrect "Shift to Park" warning and prevent the vehicle from locking and fully shutting off. I was instructed to take the vehicle to my local *** dealership for diagnosis. At the local dealership, the root cause of the issue was discovered as a failed solenoid in the shift control assembly and would entail a $970 fix. The more concerning thing is that the local dealership also identified a leak in my radiator which would be a $2,435 fix. Despite having only had the vehicle for a few days and having put less than ***** miles (850 of which were on my drive back to my home in **********************) ***** Bommarito has remained adamant that this is just my bad luck and that I am responsible for any cost required to repair the vehicle which they sold to me as-is. I maintain that these are issues that 1) were present and not disclosed when they sold the vehicle to me and 2) should have been identified and fixed or disclosed to me if they had actually done the thorough inspection they claimed to have done. More details are provided regarding my on-going communications with the dealership since the identification of these issues and their response in the attached document.

  

  Business Response

  Date: 01/31/2025

  Will forward to used car Manager so he can review.

  Customer Answer

  Date: 01/31/2025

  Complaint: 22880056
  
  I have reviewed the business' response and am rejecting it because:
  
  I have already been in contact with the used vehicle sales manager ***** ******* as indicated in my original complaint. I have been unsatisfied with Bommaritos lack of acceptance of responsibility for the issues I have encountered immediately after purchasing the vehicle, especially when I have a significant amount of evidence for those issues being present when the vehicle was sold to me. This is not a debate about whether or not I have a warranty from the dealership, but rather an indication of either intentional fraudulent behavior and misrepresentation about the status of the vehicle when it was sold to me, or a lack of a thorough, competent inspection process. Either of which Bommarito Chevrolet South should be responsible for.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/12/2025

  Hello,

  I have been in contact with Jordan several times since Jan. 27th regarding his concerns with the truck he purchased.

  When he came in to purchase the truck he took the truck for an extended test drive and looked over the service check list.

  The truck was sold AS-IS . So we did not attach a warranty to this vehicle.

  Jordan was offered by our Business Manager a warranty, which he refused and continued to sign all purchase AS - IS documents.

  He then drove the vehicle ***** miles to *********  A caution message came on about the shift to park sensor.

  There was no known indication to our service department. If there was, it would have been addressed.

  There was no leak from radiator when we serviced and as I explained to Jordan my service said if it was leaking when he left here, It would have never made it to *********

  Since all of this has happened I suggested that ****** contact ************** to see if they could offer some type of assistance. 

  I have learned that GM is helping to resolve this issue.

  Jordan purchased the truck from us AS-IS.

  I am not sure what else we can do for him! 

  
  

   

  *****************************************************************************************

  Sincerely,

   

  ***** *******

  Pre-Owned Manager

  Bommarito South

  6127 South Lindbergh Blvd,

  ******************

  Cell: ************

   

  E: *************************************************************

  Customer Answer

  Date: 02/19/2025

  I received a message from the BBB on 12 February indicating that the business had provided a response and that I needed to refer to the "attached information". I never responded on whether or not I was satisfied because I could not find any attached information! Then today I received a message saying that the complaint has been closed. Could you please show me what information was "attached" from the business in the 12 February message?

• Initial Complaint

  Date:09/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I purchased and fully financed a vehicle with Bommarito Chevrolet Mazda. This financing included money for sales tax, for which I was provided a check. Due to severe long term illness I was unable to title my car. Ive now contacted Bommarito on 8/16 and 8/29 requesting to speak with someone regarding this matter. Ive left voicemails that have gone unreturned and submitted the contact us form which routes me to sales. Im seeking assistance resolving this matter as bommarito has already been paid in full for my car purchase via financing. Id like a new check for the amount Bommarito originally owed for my sales tax.

  

  Business Response

  Date: 09/23/2024

  I talked to our office manager we need the customer to bring in the old check so we can issue them a new one any questions call ************ ask for Mellisa 

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from them on 2/23/24. A couple days later I received a title that had been defaced with white out and an affidavit stating there was a mistake on the title. Once I received the title I went to the *** to get the vehicle licensed and was told that the title was defaced and I would not be able to title the vehicle using that title. I contacted the dealership and they asked what *** I went to as they said they do a lot of business with a certain ***. I explained that was the *** I went to. They called the *** and they were told the same as me. It is now 4/25/24 and I have not received a title and can not register my vehicle and legally put the vehicle on the road even though I am paying the payment.

  

  Business Response

  Date: 05/21/2024

  reaching out to **** will respond to issue one I have time to speak with him 

  

  Business Response

  Date: 05/21/2024

  This is what is what we are doing for **************. He traded vehicle title was defaced. Requested a new title from the State waiting for new title from State. We are covering all late fees and for this inconvenience we are making his monthly car payments. We also offered to give him a free loaner car till his title is corrected.   

  Customer Answer

  Date: 05/22/2024

  Complaint: 21626006
  
  I am rejecting this response because: I would like some communication from someone in their corporate office. I am sick of the run around on the dealership level. 
  
  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car(2009 Corvette) in for repair at Bommarito Chevy on9/11/23. Iwas having trouble with the driver's door not opening from the outside all the time. The next day I paid my bill and picked up my car. The problem was still there. The door wouldn't even open on their parking lot. I told service writer about it. He called the mechanic up to his desk who told him one of my key fobs was bad. I would think that this would be repaired also since it is an entry problem. I made a complaint on their web sight. Was contacted over the phone by their operator who transferred me to her supervisor. He was not in his office and had to leave a message. That was 2 days ago. At this time I have heard nothing from them. I have paid $470.79 for an incomplete repair. Need help resolving this issue as I am being completely ignored.

  

  Business Response

  Date: 10/06/2023

  I **** ******* Service director call customer about this problem. Asked him to bring the car back so we could address his concerns . He told me that we don't care and he would not come back to our Dealership. I told that was not true and would be happy to revisit his issue. He told me no. He would rather take a bus than come back here. I said that I was sorry that he felt that way. Then our conversation ended.

   

  Customer Answer

  Date: 10/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I no longer have any faith or trust in this dealership. The only way to resolve this issue is for them to send my car to another dealership that has the skills to repair it (on their dime). I am tired of them experimenting with my money. I took my car in for door issues. They allegedly made repairs to it. Still have door issues. The only difference is I am out $470.79. I paid  $200.00 to have my problem diagnosed correctly. Unfortunately that didn't happen in this case. If it wasn't for the manual door release I would be afraid to drive it. This is not the first time I had my car in for this issue. According to my records it is the third time.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date: 5/17/2023
  made offer on 2023 Chevy Traverse VIN *****************. online "Dealer Price" $35788. made offer on vehicle with trade- was told by ******* (salesman) that the online advertised price would not be accepted because "They are most likely throwing in a BCS blow out bonus that wouldn't be applicable for this vehicle. For the BCS Blowout that vehicle would have to go through a loaner service program or a demo program. At that point it wouldn't be essentially brand new so they discount it. we just don't have the inventory for it."
  
  I sent a screen shot of the advertisement showing the "Dealer Price." and they refused to honor it. This practice is referred to as bait and switch.
  Attached is a screen shot of the advertised price. below is a link to the dealers own website detailing the cost and currently still showing the price i indicated above.
  
  ***************************************************************************************************

  

  Business Response

  Date: 05/17/2023

  Complaint ID: ********
  Date Filed:
  5/17/2023
  

  ******* ******* inquired about a vehicle and wanted to get to a certain price with his trade as stated in his complaint.  The pricing had nothing to do with his final offer as he had a trade-in. His vehicle was not worth the amount that he was trying to get to end up at his final offer.  We explained this to him and also asked if he would like to counter back on the offer, but he refused to move on his numbers.  We have since then taken a deposit and sold this vehicle to another customer and consider this matter to be closed.
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely unprofessional, the service team is extremely rude, and do not recommend it. They damaged our UV protectant and refused to pay for or replace it. We went in mid-January and it's mid-April now and we are still arguing with their service advisors ***** **** & **** ******* & service manager **** ******* attempting to resolve this. AVOID THIS DEALERSHIP AT ALL COSTS. We've been asking to speak with the GM ***** ***** for weeks he does not return our call and when we stop by the dealership he is never in. Go to a dealership that values and cares about its customers this one does not!

  

  Business Response

  Date: 05/02/2023

  We offered to pay for 50% of replacing  the tinting on their windshield once the repair was done. Customer wanted the money up front. We offered to have the company who did the repair call us the day the repair was done and we would pay them 50% of the bill. Trucks and cars in the state of Missouri it is illegal to have the full windshield tinted this truck came from Texas and had full tint on it . (you can only have tint above the AS1-line that is about the top 25% of the windshield). The customer did not tell us that it had full tint on it and we never have vehicles cone in from with full tint because it is not allowed in this State. When you replace the inspection sticker that are on the left lower corner of the windshield we use a razor blade to remove the sticker. If we had known that the windshield had tint on it we would have not used a razorblade. My resolution was to pay 50% of the repair due to us being unaware of knowing that this truck had full tint on it and to make sure the customer had the repair done.    

  Customer Answer

  Date: 05/11/2023

  Dealer offered to pay half of what it cost for the damage of the repair.  The front windshield is not tinted it is a clear coat UV protectant that was installed in St. Louis.  They did not disclose they would be removing the the existing Texas registration sticker if they had we would of disclosed there was a clear coat in place and to proceed with extreme caution.  They need to pay for the full replacement and not when it's convenient for them.  We've already taken off work three times and driven to them to resolve to no avail besides the countless phone calls to resolve.  We as a customer deserve to have our property damage repaired in full and not at our cost.

  

  Business Response

  Date: 05/12/2023

  Again I stand by our offer, and we will pay half of the repair. If this is not acceptable to the customer for us to pay half of the repair after it is completed, and we can verify that the repair was made. No other offer will be made due to us not being told the windshield had a film on it. 

  Customer Answer

  Date: 05/25/2023

  So we’ve checked with MODOT as well as 8 other dealerships and because our Texas registration was still valid thru 2/23 and these inspections took place in January Bommarito should NOT have removed the Texas windshield registration sticker.  Bommarito should have placed the inspection sticker below the valid Texas registration sticker.  Once the MO registration was issued and the new plates were installed at that time the vehicle owner(us) would have removed the registration sticker but at no point before.  The dealership in removing the sticker invalidated the Texas registration leaving the vehicle without valid registration since the MO registration and plates had not been issued.  We have been more than accomadating making multiple trips to the dealership to resolve as well as numerous phone calls.  We believe it more than fair for Bommarito to issue us a check of $750.00.   This is for a days pay as well as the original damage/repair that is needed in the amount of $350.00.

   

   

• Initial Complaint

  Date:09/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm simply pursuing truth in pricing and the ability to purchase vehicle as advertised. Dealership website clearly states pricing of $15,638 for the specific vehicle (VIN: ***************** Stock #: ****** Model Code: ***** Condition: New **** ********* ***** 1LT Automatic) as "Net Price with Dealer Fees $15,638". I setup appointment, sent to dealership, test drove, went to begin purchase and was told the price was over $19,000!!! The market adjustment and doc fees were different that website along with more discrepancies. Detailed documents are attached.

  

  Business Response

  Date: 09/22/2022

  In response to complaint #********, the online price has a question mark next to the discount.  When you click on it, it states this vehicle will have more than normal miles on it as it was setup to go into our courtesy transportation program and to see dealer for details.  The customer has the option to purchase it new with no miles without the discount or let it proceed with the program to receive this discount.  The pricing clearly states this as well as to see dealer for details for any questions.  Please close this complaint as we consider this matter to be closed.   Thank you

• Initial Complaint

  Date:09/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honestly and truth in advertising is the basis for establishing a trusted relationship with customers. They had a vehicle listed online (see photo) stating “final price” not MSRP but FINAL PRICE. Upon arriving at dealership, after many failed attempts to reach sales person on phone, we were then informed price was in fact MSRP + $2400 dealer mark up, putting the vehicle price at $19k and not the final price of $14.8 as listed on dealership website. This is SHADY practice and not something any other industry could get away with. SHAME! I would have and will have no issue but the same car at a trusted dealership for the $19k or even more before I ever look at any vehicle from here unless ownership changes it’s practices.

  

  Business Response

  Date: 09/22/2022

  In response to complaint #********, the online price has a question mark next to the discount.  When you click on it, it states this vehicle will have more than normal miles on it as it was setup to go into our courtesy transportation program and to see dealer for details.  The customer has the option to purchase it new with no miles without the discount or let it proceed with the program to receive this discount.  The pricing clearly states this as well as to see dealer for details for any questions.  Please close this complaint as we consider this matter to be closed.   Thank you