Complaints

This profile includes complaints for Dave Sinclair Lincoln's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dave Sinclair Lincoln

  7500 S Lindbergh Blvd Saint Louis, MO 63125-4838

  
• 

  Dave Sinclair Lincoln

  4760 N Service Rd Saint Peters, MO 63376-3959

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2024 mustang gt from **** Sinclair September of last year. I was recently in a car accident that damaged my left driver side, I took it in to get repaired at caliber collision, they call me a week later because of some previous damage that was uncovered that didnt have anything to do with the current damage, One finding was the driver rear brake line had a s**** in it ,there were also frame damage that was found etc..

  Business Response

  Date: 05/16/2025

  We are meeting with customer after current repairs are complete. None of our records indicate any prior damage or repairs. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********************************** May of 2021. We called about a month or 2 after purchasing the vehicle that their was an electrical issue that would cause the radio screen to completely go black and no functions could be used between radio, backup camera or gps. They told us that there was nothing they could do, it was just a common issue with no fix. We did not persist because the car was still safe to drive. Fast forward to November 2023. We take the car to the dealership to get an oil change and because the check engine light came on out of the blue. We get a call that our engine block as a crack in it. We asked what caused this and was told that if the car over heats (which never happened) or runs out of oil (which also never happened). The car has had regular oil changes on it and has never been in an accident. I was told that I would have to replace the engine for about $9,000. After going through my paper work I remembered I specifically bought this vehicle because of the "warranty forever" they offer. They are refusing to cover it because we were supposed to get all service and maintenance done at their shop (nobody ever explained that to us). After mentioning to one of the salesman that it was never mentioned to us and finding it was difficult, he said "well I know lately we have been very particular about explaining it", the finance man at the time was younger and just wanted to get through the multiple documents as quick as possible. Also looking online there are multiple complaints against the ecoboost engine's in this model that has cause the same crack, all are pending lawsuits. I feel as though I was scammed with the "warranty forever". They are refusing to honor even though they never explained it. I just want them to fix it under the warranty since the car is barely 5 years old and not over the manufacture mileage warranty. They have been trying to work it out for 2 months now. We have lost work and time dealing with this.

  Business Response

  Date: 01/17/2024

  The customer complaint originated with ******************. We have met with and come to a satisfactory resolution according to the Mother - *********************
  ************************

  As stated previously ****************** denied any coverage or assistance and the ************************* denied coverage for not following their guidelines 

   We offered to purchase the vehicle from the customer for $12,000 as it sits knowing it is only worth $8000. They have accepted this offer and understand Dave Sinclair Lincoln has gone above and beyond their own responsibilities to help this customer. 

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2/23
  I purchased a vehicle from the Dave Sinclair Lincoln. The vehicle came to a price of 29.5 thousand dollars, which was high for a KBB price but I was willing to pay it. It was an expensive purchase, and I was heavily hesitant on it, but the sales man and the finance person were both rushing me through all of it. They both would have a bad attitude towards me through the entire process, treating me with what felt like only enough respect for it to not be questionable. After I made the purchase, I noticed an extra charge that was not explained to me at all, and normally I would have expected that from a dealer, but it was a charge of 3,800 dollars. I went back up there to find out it was the warranty they offered me, that they only explained as a few dollars more on a monthly payment, and didn’t explain the full price of the charge. When I asked to have the warranty removed, the obliged, but when I told them I was a mechanic and didn’t need a warranty, and they laughed at me in my face and told me I would, and I was a little taken aback by how much it sounded like a threat. Next, I took the vehicle to my personal mechanic where I was told the tire tread was running low and needed to be replaced before they even sold the car. For reference my mechanic is a master of his trade, has worked as a mechanic in a dealership, and now owns his own mechanic shop. When I brought the car back to the dealership I bought it from, they checked the tire tread, and found it at 4/32, when it was originally measured at 5/32. Both of those tire treads were low and the tread depth indicator on the tire was very close to the tread of the tire. When I showed them all of this, the most they were offering was a 20% discount, and after that I still had a better offer from my mechanic. For them to sell me a car so close to winter, with the tire tread so low and the wear indicator so high, and the tire tread didn’t match what they wrote on a safety service, +bad deal on tires,+bad service

  Business Response

  Date: 12/26/2023

  This complaint should NOT be towards Dave Sinclair Lincoln. The cus***er purchased a used Lincoln from Dave Sinclair Ford. We have attempted to contact Mr. *****. He has not returned our calls. 
  Please call *** ********

  ************

  General Manager 

  Dave Sinclair Ford. 

  Business Response

  Date: 12/26/2023

  Mr. ***** purchased a pre-owned vehicle with tires that passed Missouri State Inspection standards.  We offered to return the vehicle at no charge which he declined.  Our final goodwill offer to Mr. ***** was to cover 50% of the cost for 4 new tires and he was going to think about that and let me know. 
  
  
  
  
  
  *** ********
  General Manager 
  Dave Sinclair Ford 
  ************
  ******************************
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********  **** * ********* ***** *** ****** ** *****

  My 2015 Lincoln MKS has been in their shop over 10 times. I had taken it in on July 6, 2023 which I had been waiting 3 weeks for it to be taken in. I am looking at my car and see a shinning piece of metal sticking out and I go underneath the car and they had not put in my undercoat protection sheet under there. My car was in the shop because I was having different problems with my wheels and took it in because my seats had not been cooling off. My seats are still coming loose, it is a very uncomfortable ride because they never put it back. Now they are saying it is wear and tear. I took it there for my brakes and they repaired them but they still squeaked. After this, I had a nail in my tire and took it to Dobbs and they couldn't repair it because they forgot to put my wrench back in the car. Some ball joints in the back of the car were loose and when it rains a light comes on to say that something that is in my car. They said it was a factory issue that they couldn't fix. It tells me to disable the car.  *****, the head mechanic, said my extended warranty is about to run out then i get a call back and he said it had run out. Mr. ******** replaced the water pump for me and I bought another extended warranty.
  
  I want everything repaired correctly.

  Customer Answer

  Date: 07/27/2023

  My issue has been resolved.  The service manager was on vacation at the time and knew nothing about the incident that I had dealt with.  He immediately took care of my issue once he was notified of my complaint and got to the bottom of everything. I am satisfied with the result. 

  Business Response

  Date: 08/07/2023

  I spoke with Mr. ******** and reviewed all  of his concerns for his vehicle over the phone, explained the delays was due to a back ordered part. I schedule an appointment to have his concerns addressed and repairs completed. I met with Mr. ******** and personally inspected his vehicle alongside of Mr. ********. I answered all questions and met all his concerns and exceeded his expectations. Mr. ******** is very satisficed and happy that all of his concerns were promptly addressed and resolved in a quick manner.

   

  I

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a recall for my Lincoln Navigator 2017 dated 8-25-22 Recall # ******** stating "Front blower motor can increase the risk of vehicle interior fire!!
  
  I also received a record recall dated 3-10-22 Recall# ******** stating a Loss of Brake Fluid can increase the risk of a crash!!
  
  I took both recalls to Dave Sinclair's dealership at **** * ******* ***** *** ******* ** *****, phone ###-###-####.
  
  After repeated phone calls to the service dept. I am told they are still waiting on parts for both recalls.
  
  It has been 9 months since the first recall and both recalls could cause death by fire or crash!!

  Business Response

  Date: 06/19/2023

  The customer is 100% correct.

  The recall is almost 9 months old and the recall parts from Lincoln Motor Company just became available.

  An appointment is now scheduled for recall 22S11 on June 28.

  Hopefully this will be resolved at that time. 

  Thank You

  ***** ********

  President

  Dave Sinclair Lincoln St. Peters

   

   

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a **** debit rebate card for purchasing tires from H**33353537**363731H Dealer in St H32**34343231303334H, MO. I called the customer service on the back of my card, and was told not to use the card and they would send me a check. But I never received the check. I also called the H**33353537**363731H Dealer and was told to call the customer service number again to ask for either a new card or a check. When I called the customer number on the back of the card they asked for personal information that I didn&#**;t feel comfortable providing, like my social security number and how much my house cost. I was also told I could go to **** of America to get cash for my rebate card. When I went to **** of America, I was told they don&#**;t do that.

  Business Response

  Date: 04/12/2023

  This was sent to the wrong business. It should have been directed to Dave Sinclair LINCOLN St. Peters. We are not sure what happened but we contacted the customer and said ********************** would provide a FREE oil change on their next visit. The customer was happy with our resolution. 
  Thank You

  ***** Sinclair

  President 

  Customer Answer

  Date: 04/24/2023

  This issue has been resolved.  

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2016 Chevy Traverse from this dealership back in May of 2021. Bought an extended warranty through Nwan (purchased from the dealership) and was getting the run around in regards to where I could take my vehicle to as well as what would make the warranty void (examples being if I did not take my car to the exact location that I bought my car from in order to get routine maintenance). In September of 2022, my car was shifting hard and I took it up to Dave Sinclair Lincoln to get a diagnosis, no "check engine" lights were on at the time, and originally said nothing was wrong. After I told them to drive it out on the highway, they were able to get the hard shifting and said it was my transmission. They replaced my transmission, with no help on setting up a loaner car and/or rental, and I was told "they reserve loaner cars for their Lincoln customers." Two weeks later (still with no car), they called me and told me that my car was ready. I went to pick up my vehicle and the "check engine" light was on. They informed me that it wont be a problem after performing a code search on the vehicle and it was a evap leak due to the emissions test they performed. Since they were booked up at that time (even though I had not even drove my car off the lot from my transmission being fixed) they said I needed to make another appointment to get the car back in their shop. I believe that the wait time for an appointment was about a month out, and I asked them if I could take it to their sister store (Dave Sinclair South) since its closer to my house and they were able to get it in sooner. Getting the run around from that location as well as they said I need to take my car to a GM dealer, they informed me that they are not equipped to diagnose further. I ended up taking it to Dave Sinclair GM and after running a basic diagnostic, they concluded that a hose was not properly replaced causing a leak and my check engine light to come on. $189 plus tax to diag. just to attach

  Business Response

  Date: 01/18/2023

  Sorry for the delayed response

  we agreed with the customer complaint and mailed $189 refund check to customer.

  Thank You 

  ***** ********

  *********
  
  **** ******** ******* * ****

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* ********