Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to seek resolution for service-related issues with my Toyota RAV4, which was exclusively serviced at Seeger Toyota. Below is a brief timeline of the events and my attempts to resolve the matter.Timeline of Events:April 6: My RAV4 experienced a malfunction in the hybrid and 12V battery systems during a road trip, causing the cruise control to fail and the vehicle to slow down abruptly. This required an unscheduled stop and out-of-pocket expenses. The repair technician determined a disconnected cooling fan converter, likely left disconnected during a previous service at Seeger Toyota, caused the issue. This incident caused significant stress and inconvenience.June 10: I left a detailed message on the Seeger Toyota website and received a voicemail from Mr. ***** the service manager, requesting additional information. I promptly provided the requested details via voicemail, including the diagnosis from the repair technician.June 17: After not receiving a response, I followed up via email, reiterating the issue and requesting acknowledgment of fault and compensation. Mr. **** acknowledged potential liability and offered compensation for the diagnostic fees but did not address how Seeger Toyota would prevent similar issues in the future. He also expressed doubts about the issue being caused by Seeger's service.June 19: I sent another email seeking a formal acknowledgment of fault and assurance of preventive measures. There was no response.June 20: The repair technician who diagnosed and fixed the car sent an email to both Mr. **** and me, affirming that the issue was caused by Seeger's previous service.July 1 and 12: After weeks of no response, I sent two follow-up emails requesting an update and mentioning my intention to seek public resolution. These emails also went unanswered.Current Status:Despite my repeated attempts to resolve this matter amicably with Seeger Toyota, I have not received a satisfactory response or resolution.

  

  Business Response

  Date: 08/13/2024

  I had my service manager look into the customer's complaint and he responded with the following....This customer had some recall work done  about 4-5 months prior to a check engine light coming on the repair was done underneath the diagnosis fee at another shop in *******. It was a light that tests as soon as the hybrid is in use so it not going off right away is a little improbable but the work that was done for that recall was in that area and made enough sense that we more than likely had responsibility towards it some if not all.  I did inform custom that we would pick up the diagnosis fee towards this service.  ******* was suppose to have ***** cut a  check and send it to this customer for ******. But does not look like that was accomplished I will have her cut a check when she returns from vacation Monday.

  We will refund the customer the diagnostic fee as we previously agreed to do so.  We apologize for not issuing the check initially and was a fault.   Thank you - **** Seeger

  Customer Answer

  Date: 08/20/2024

  The business responded to BBB that they will refund me on Monday and its Tuesday now and I have yet to receive any communication about this from the business. 

  Customer Answer

  Date: 08/27/2024

  I have responded previously that even though the dealership replied to BBB that they will reach out to me with a refund on Monday (August 20th, 7 days ago) they never did. I think BBB should reopen the case and urge the business to take action. Thanks.

  

  Business Response

  Date: 09/24/2024

  We have reimbursed the customer their diagnostic fee already.

  Customer Answer

  Date: 09/26/2024

  No one has reached out to me, and I have not received any reimbursements from the business. 

  Customer Answer

  Date: 10/17/2024

  10/17/2024 AB:  Called consumer and left a vm. 

  10/18/2024 AB:  Consumer called back and they would like monetary compensation. Consumer would like a few days to think about what it is they are actually requesting from the business. 

  10/31/2024 AB:  Called consumer and left a vm. 

  11/01/2024 AB:  Consumer called back and is requesting $500.00.  Requesting a total refund in the amount of $200.00 break down is $180.00 to get the car fixed and $20.00 for Uber.  Consumer was informed that we can not request punitive damages from the business. 

  11/19/2024 AB: Called and spoke to consumer about not being able to get in contact with the business and informed them that I would send to my Director to review.

   

  

  Business Response

  Date: 11/05/2024

  11/05/2024 AB: 1st call placed to business unable to leave a vm. sent a email to business as well. 

  11/08/2024 AB:  Have not received a email from the business that was sent on 11/05/2025 called business today unable to leave a vm line just rang when you press the # key you are unable to access an extension. 

  11/14/2024 AB:  Called business unable to leave a vm, and still have not received anything back from business through email. 

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I took the car in get an oil change. There is a recall on the oil filter. Now the car starts then it turns off. They said they will do a diagnostic test on it. They said it was $180 to do a diagnostic test. Suddenly after the car gets fixed by them, we are having this issue. They want to charge me money just to look at the car. They said the battery is weak and it didn&#**;t have this problem before taking it to them. If the battery is weak, why is the car turning off while you are driving?I want them to look at what is wrong with my car and why it turns off the next day.

  

  Business Response

  Date: 06/18/2024

  We performed the recall replacing low-pressure fuel pump and also did the oil/filter change.  We also did a multi point inspection on the vehicle and recommended several different items that needed to be addressed (battery included) but declined services.  The customer did complain of some vibration and we believe that is where we would charge for a diagnostics (there is a language barrier that might be causing confusion).  If all he needs is a new battery as we recommended, we would not charge a diagnostic fee. Our service manager has left messages with customer but are waiting back to hear from them.    

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Seeger charged us $163 even though we had a damaged gas pedal sensor covered under the vehicle's warranty (Toyota Hybrid RAV4 2022). The fee charge was on 5/1/24 when they neglected to identify it as a damaged gas pedal sensor. On 5/8/24, they identified the damaged gas pedal sensor, and since then, they have refused to refund the charge. They ignored the email I sent on 5/9/24 and the reminder on 5/13/24 asking for a refund. Also, they did not call me back when I asked to talk to a manager on 5/14/24 and 5/15/24.

  

  Business Response

  Date: 06/19/2024

  Customer brought vehicle in with warning lights on.  We conducted a diagnosis for the $163 we charge and found that the customer had debris (large rocks) behind gas pedal at the pinch point.  Removed debris and reset warning lights and test drove vehicle.  No warning lights came on and customer paid and took vehicle home.  A few days later the warning lights came back on and we diagnosed the vehicle again.  Upon doing so, mechanic found permanent damage on gas pedal and sensor.  Therefore, we replaced those components under warranty for the customer.  These components would not be warrantable due to "outside influences of debris"  but we were able to have Toyota cover them under good will warranty.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from Seeger Toyota. Before purchasing the vehicle I wanted to ensure that the tires brakes and rotors were in great condition since a vehicle had 30,000 miles on it. I was not aware the vehicle had to go through service before purchasing it so I had to wait a few days before seeing it the sales advisor insured me that service would check the brakes rotors and tires and make repairs if necessary. Whenever I came in to hopefully purchase a vehicle the sales advisor said that everything checked out great they had to replace one tire. Which I was not thinking at the time but it is weird they only replace one tire and an all wheel drive vehicle. furthermore he did not point out any scratches scuffs dents on the vehicle when I asked about the bumper he said they can buff it out however, if you get it detailed it would look better? I thought that was a weird remark. When going around the vehicle he asked if I saw anything else as in he did but did not want to mention it to me. After going home it bright light I notice a lot of issuers with the car. 3/4 tires have hardly any tread, mirrors are cracked from being hit, deep scratch on right side, major vibration in the front end when depressing the brakes the go soft as in you’re driving in winter weather, as well as the traction control light coming on. The front fender is also pushed out. I am highly disappointed with the purchase. Specifically since I asked about this prior to purchasing and find out that they some how passed during inspection? I feel as if the car was pushed through inspection because I was excited to buy it at the time. I do not want to further have to further associate with seeger toyota and want to exchange the ***** for my ** *****. i was sold a vehicle with un disclosed damage and issues and do not want to further the relationship with the dealership nor trust they will fix my issues to a safe manor.

  

  Business Response

  Date: 08/17/2022

  This customer was in a huge hurry to get the vehicle, even wanting to do everything over the phone.  With him having a trade in and the recent floods, we wanting to make sure we could physically see the trade in to make sure everything checked out fine even though it had low mileage.  We also had just received the vehicle he was interested in buying and the vehicle had not gone through the shop for inspections and reconditioning.  Once we did the proper repairs needed to the vehicle it was then ready to take delivery.  The customer also wanted us to go through ******** ****** ***** for his loan but was turned down.  However, we were able to secure a better rate with *** ********* and get him approved.  The salesperson had the customer walk around the vehicle several times and to mention if they saw any cosmetic issues with the customer.  Since the customer was in such a hurry, we did offer the customer a "we owe" for some touch up on scratches which we will still honor.  The customer took delivery of the vehicle and then came back the next morning and complained of the tires and brakes being bad.  We reviewed the repair order and the brakes were fine but the tires were thin.  Therefore,  at no charge to the customer we replaced all four tires for him.  The brakes past inspection and were operating fine.  The customer seemed to be happy and appreciative after meeting with our used car manager and drove off.  We believed everything was fine until this notification.  The ***** ***** he purchased is a very nice vehicle with 30,000 miles on it with factory warranty remaining.  This is a ** year old individual that is on his 13th car loan.  I believe this is just a simple case of buyers remorse for no apparent reason.  I do not feel Seeger Toyota owes this customer anything more (accept the we owe for some scratches) and have already purchased four brand new tires when the customer had already signed all documentation that the vehicle is in his ownership and is in acceptable condition.   Thank you - **** ******

  Customer Answer

  Date: 08/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:first this information is not accurate. I am not financed with ***** ********* I am financed with ******** ****** *****, I had a pre-approval with ***** ********* in which they told me I was denied. The credit union told me they should not have even ran my credit, they only needed my pre-approval code. I can’t not trust this dealership as they assured me the tires we great when I could the vehicle and obviously they were not, the traction control light was coming on and I was hydroplaning at 40mph due to the low tread. I had to fight to even get the tires put on the vehicle. I still continue to have vibration from the front end as well as brake pedal. Their is vehicle damage that was not disclosed to me upon purchasing, I have never had an experience quite like this. I also had gotten my own approval with together but had a better rate with ***** *********. I would never have bought the vehicle with any of this information disclosed or pointed out. I don’t know how this vehicle passed  any inspection.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** ****