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Average of 9 Customer Reviews
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Review fromJerry P
Date: 10/16/2024
1 starJerry P
Date: 10/16/2024
I just brought a car tgere 30 days ago and it cought on fire and told me to have my insurance deal with it y should I do That i have a warranty and they should turn it into there insurance company
Suntrup Nissan Volkswagen
Date: 10/17/2024
Mr. Pashia
We are truly sorry to hear about what happened, and we understand how frustrating and concerning this situation must be for you. While the issue you're experiencing would typically be handled through your insurance, we want to assure you that we are here to support you in any way we can.
Although the warranty covers certain aspects of the vehicle, issues like fires generally fall under insurance claims. However, we are more than happy to help you explore options for a replacement vehicle and make this process as smooth as possible for you.
Please don’t hesitate to continue to reach out, and we’ll be happy to assist you further.
Sincerely,
William Willis
Sales Manager
Suntrup HyundaiReview fromPaul K
Date: 10/11/2024
1 starPaul K
Date: 10/11/2024
They treaten to sue me over 2k because they messed up the paperwork OF A CAR I JUST BOUGHT FROM THEM A month prior. ***** ****** is scam artiest this place is a scam. And should be avoided at all costs.Suntrup Nissan Volkswagen
Date: 10/14/2024
I am sorry that you had a bad sales experience. I do not show any purchase since 2022. is that what you are referring or is there something more recent you would like us to look into?
If this is the purchase please call Billy Willis at Nissan . The number we have on file is not a working number.Review fromYasmeen R
Date: 04/29/2024
1 starYasmeen R
Date: 04/29/2024
DO NOT BUY A CAR FOR THIS DEALERSHIP!!!! I purchased a car from this dealership a year ago and ever since i bought the car it has given me issues. I hadnt even had the car for 24 hrs before my engine light came on, I brought it back to them and they claimed they fixed a thermostat but they never did because now the car is having engine issues due to their being no thermostat. Not only that, the car has needed a new radiator and the fluids where black when I purchased the vehicle which shows the dealership didnt even bother to make sure the car was in good shape. I should not be responsible for these costly repairs I only had the car for a year and barely put ***** miles on the car. I constantly call but no one returns my calls its like they are avoiding me. Someone needs to fix this issue!Suntrup Nissan Volkswagen
Date: 05/03/2024
Thank you for speaking with me about the engine issue you've been experiencing with your car. I appreciate your patience and understanding as we work to resolve this matter promptly.Our team is currently reviewing the details of our conversation to determine the best course of action to address the problem with your engine. We will be in touch shortly with an update on the next steps. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us.***********************Suntrup Nissan Volkswagen
Date: 10/07/2024
Thank you for speaking with me about the engine issue you've been experiencing with your car. I appreciate your patience and understanding as we work to resolve this matter promptly. Our team is currently reviewing the details of our conversation to determine the best course of action to address the problem with your engine. We will be in touch shortly with an update on the next steps. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us. ***** ****** Submitted: 05/03/2024Review fromDeborah A
Date: 02/21/2024
1 starDeborah A
Date: 02/21/2024
Very disappointed with dealership and sales people! Sold me a used SUV with BAD tires! I tried to get them to replace but stated tires passed inspection. Took to two other car places they said who sold you that car with those tires! (Tire center was appalled that I drove off with them.) Car was not ready to be sold BAD smoke smell and **** in windshield. ********** was replaced by them 3 weeks later.Sales person acted like I was doing him a favor by buying the car. Stating if I ask for new tires and windshield replacement would I buy the car. How rude and no compassion towards me whatsoever. Loan assistance mad me feel inferior and kept talking me out of putting money down and made me buy oil change package and put on a 7% loan for 4 years. This is the shadiest dealership I have ever dealt with.I will tell NO one to go there ever. It took me two months of not sleeping to get over how I was treated. They never mentioned I could look at the cars history to which it had several problems. No help and I explain to sales guy this would be my forever car, since I retired and now on social security. I want to help others to not made the same mistakes I did. I ended up purchasing 4 new tires at over $1000 SO this was NOT a good deal as they kept telling me. Shame on the sales manager all the way to sales and finance person. This sale was made on 10/31/23.Signed by very unhappy customerSuntrup Nissan Volkswagen
Date: 02/23/2024
I am so sorry to hear that you had a bad buying experience. The vehicle your purchased was preowned but it went through a certified preowned vehicle inspection. The star in the windshield had been repaired and did pass the Nissan certification. However we did agree to replace it per your request at the time of the sale. I am sorry for the delay. The tires did pass the certification which is 5/32 - 8/32 on each tire .Meaning that had to have at minimum 1/2 the thread left. The interest rate is just the current rate and very competitive. We simply offer financing it is NOT a requirement to finance through us.The maintenance package was purchased at the time of the sale at a discounted rate. That package can be cancelled and refundable for any unused portion, If you are interested in doing that please contact me. Again I am sorry that you were disappointed, we do our very best to have a positive buying experience.***************** *********************Review fromMirjana S
Date: 01/18/2024
1 starMirjana S
Date: 01/18/2024
Beware when dealing with the finance person. They will scam you and not tell you they are adding on a bunch of c*** DO NOT GET ANY OF IT. Especially the *** insurance which they will push because they get a cut. When you actually do need to file a *** claim because your car was stolen or totaled, it will be a nightmare and be prepared to wait months to get paid. They will drag it on forever. The person will tell you their *** insurance is "better." Again, a scam. Their finance person also performed 8 hard inquiries which hurt my credit score. BEWARE. You have been warned.Suntrup Nissan Volkswagen
Date: 01/23/2024
We are terribly sorry for your experience. We thought we knew who you were but the name is not the same .We have tried to email with the address provided with no success. I can only assume you were mistaken?If not please reach out to **** the Finance manager at ************************************** to hopefully resolve any issues.ThanksSuntrup Nissan Volkswagen
Date: 02/01/2024
I am happy to help with a Gap Claim if the customer will please come to the dealership. I know it's a process most people are not familiar with. I have tried to reach this customer several times. Please feel free to come to Suntrup Nissan and we can resolve this matter.***************************** Suntrup **************** Finance ********************Review fromCherishPatterson
Date: 08/28/2023
1 starCherishPatterson
Date: 08/28/2023
Sales rep continued to text/call/send vehicle options for over 6 months. I actually complimented his relentless tenacity. Finally I agree to come in.-possibly 5k down which I had in hand -Credit score of 62O+ &-almost zero debt -vehicle ready & running out front. We sit down for 2 min at his desk & then take off. I had to drive as he couldnt drive a stick. Agreed on the vehicle.Back to his ********* proceeds to type in some personal info to Fill out the test drive waiver and start the purchase process. Still no exact price of the vehicle neither stated verbally or in writing. Confused at the waiver as we just got back from the test drive? 10 Min waiting to return with paperwork on the sale *************** Returns stating that I have to have 5k in cash to get the sale price.. What is the sale price? He says BRB An old woman approaches asking about my situation with *********. Claims no clue about their class action guilty verdict settlement of unfair auto lending practices. Old woman Standing over me says we need 10k down to purchase or you need to choose a newer vehicle.Dumbfounded+My dog sitting ************ nowhere to be found. A short, surly gentleman appears & says he is the regional sales supervisor you can only purchase the vehicle at an all cash offer or leave. Still unclear on the sale price. I called the next day 1 time to speak to ****/**** anyone for clarification.***************** on me & directed **** to threaten me with legal action for harassment.My credit was hard hit 8 times.old woman stated it was only 6 times after asking while my phone started alerting me on pulls.Old woman said my score @ 544 and my Bstatements werent enough proof of ********** am too risky unless I purchase newer vehicle.My score is provably over 620+.Never asked for bank statements which would easily sufficed. My info/credit was taken under false pretense & unauthorized. Company is criminally, purposefully misleading consumersZero regard to consumers and their rights.Suntrup Nissan Volkswagen
Date: 08/31/2023
We are very sorry that the experience was not to your satisfaction. We did all that we could to make a puchase happen for you. There is nothing we would not do the exact same way if doing it again.We were able to get a loan with $7,700 down and a $2200 Lender FeeVery close to the $10,000 **** (The OLD Lady) said it would probably require. You are mistaken about Your credit score being a 620+ Out of the three pulled none even hit 600.With all this said, I would stand behind my decision to sell you thecar if you acquired your own financing.You failed to mention that you were **************** and were extremelycombative with anyone trying to assist you.I did ask you to leave.I also instructed **** to stop responding to you and tell you this wasbecoming a harassing situation.His phone was blowing up and he had MANY unanswered texts from you.We wish you nothing but the best in securing your loan whatever way you choose.***************** Sales Manager Suntrup ****************Review fromMary W
Date: 06/03/2023
2 starsMary W
Date: 06/03/2023
Bought a 2020 Nissan Rogue Sport March 17, 2023.After numerous failed attempts, I still have no Title.Suntrup Nissan Volkswagen
Date: 06/06/2023
****, we are sorry that this has taken so long. Sounds like the title will be in your hands by the end of the day tomorrow. Please let us know if there is anything we can do to make up for the delay. We will be including an extra key .********************* Sales DirecterReview fromJa A
Date: 05/16/2023
1 starJa A
Date: 05/16/2023
I purchased a Used 2020 Murano. I was told I needed to put down $500.00 to be put in the 2020 Murano. I have signed paperwork of the purchase with the $500 I was told needed down.. After two months I received a call from Suntrup asking me to return the car because I couldn't afford it and the bank didn't approve the car. I returned the car and was told I would be receiving my $500.00 back in a week. I'm wanting to know why I had to return my car? I want to know how I drove off car lot. Why did I sign papers and given car keys also.Suntrup Nissan Volkswagen
Date: 05/18/2023
*********, we are sorry that the car deal did not work out. Unfortunately, we have to send in all of the documents to the bank once we sign paperwork for them to verify all of the information. The bank looked at the pay check stubs and there were deductions that they took out of the income calculation. We can only go by the income you provide on the credit application and if the paycheck stubs look correct then we proceed with processing the paperwork. At the end of the deal, the bank is holding the loan and they go through all of their verification processes, verifying job time, verifying proof of residence, and verifying the income is exactly what we had on the credit application. In this case, they did not count garnishments that were coming out of your pay. We are very sorry that you had to bring the vehicle back it is never our intention to sell a car and have to get it back. I will make sure that your $500 deposit has been returned. ********************* Sales Director ********************************* ********************Review fromJ. S.
Date: 01/23/2023
1 starJ. S.
Date: 01/23/2023
I found a 2019 Camry on their website that had all the features we needed and chatted with them online about it and setup an appointment to test drive the vehicle. I called and verified it had all the options we needed because we live a hour and 50 minutes away and they verified it did. We drove over there to find out that it in fact didn't have the listed options and they already knew this but was told it was just accidentally listed on their website. We were then told "they did have more expensive cars that had the options we wanted." I think this was nothing but a bait and switch to get ** over there because we are now out about 4 hours and a lot gas over a lie on a vehicle. They were out nothing but a sales pitch for higher priced cars. In my opinion they can not be trusted.Suntrup Nissan Volkswagen
Date: 01/25/2023
*****, we are sorry for the confusion, we always strive to have completely accurate descriptions on our sites but with all of the technology sometimes there are errors. Our operator unfortunately did not double check the options and we are sorry you had to waste a trip. I know at the time, they did offer to install the heated seats and I'm sorry that it was not going to be convenient for you to get done due to the fact you live so far away. I would be more than happy to at least reimburse you for gas for the trip over. Please let me know what address I can send a gas card to to try to make it up to you. *************************** Director *********************************J. S.
Date: 01/31/2023
Suntrup did reach out to me and send me a gas card to cover our time and travel to make it right. I feel this was a good response and feel this fixes our issue. Thank You Suntrup.
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