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Business Profile

Night Club

The Pepper Lounge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Night Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went out alone and ordered a couple of drinks. I was shocked when my receipt was presented and there was a 20%automatic gratuity. I asked the server to exclude it and I will tip what I was comfortable with, They stated they are unable to change the receipt since the charge is included on the *** system. I was never informed of this charge beforehand. I reached out to the business via email and asked for an explanation and there was no response. I am asking BBB to look into the legal basis of mandatory tips and the current guidelines that have been set for businesses.Thanks.

    Business Response

    Date: 05/16/2024

    Customers have the right to refuse automatic gratuity although highly suggested for the service our staff provides.  I have personally tried to reach out to this individual without my attempts being returned.  As I said in a message if the customer brings in a receipt during any business hours we will refund the gratuity.  Moving forward the customer needs to understand that auto gratuity is added to every check and all not required it is highly suggested.

     

The Pepper Lounge is NOT a BBB Accredited Business.

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