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Business Profile

Ophthalmology

Ophthalmology Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/17/24 services provided my wife. Amount due $25.00.Duplicate payment of $25 made to Ophthalmology Consultants on 11/1 and 11/4/24 by my US Bank. Requested refund but never received. Only time I have been able to talk to a live person was 11/4/24 when I was told a refund would be mailed out within 4 to 6 weeks. Never received. Countless other calls were never returned. Submitted disputed claim with my bank, but company refused to talk to them as they were third party.

    Business Response

    Date: 03/11/2025

    Hello

    Our accounts payable department shows a refund check was issued in the amount of $25.00 on 11/21/2024 check #********* to *********************************************************  We do not show the check as cleared.  We are reaching out to the patient to verify their mailing address and will have the original check voided and reissued once verification is obtained.

    Thank you

    ****** ******** Flick

    *** Director ****************

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from Ophthalmology Consultants on 12/20/2024 for $49.03. I paid the invoice the same day online with a credit card. I received a paid receipt for the payment online. The charge hit my credit card the next day 12/21/2024. On 1/16/2025 I received another invoice for the same amount. I tried calling the billing number on the invoice twice on 1/17/2025 and after the phone ringing a number of times I got voice mail each time. When no one returned my call I called the Ophthalmology Consultants office. After being put on hold for around 10 minutes I was told that they outsource the billing and could not help me! The lady I spoke to told me that it might be a week before anyone returned my call because they were too busy! I did get her to at least check the balance on my account and she said it still had a balance of $49.03. I also sent a billing issue message request on 1/17/2025 via their website. In addition I sent them an email on 1/17/2025. As of 1/21/2025 they have not respond to any of my attempts to resolve their mistake.

    Business Response

    Date: 02/11/2025

    I spoke to Mr. ******* on February 7th and assured him I would investigate this balance and ask our billing department to resolve it.  This was finally resolved:  Billing had posted his payment twice so he was receiving a statement with a negative balance.  This has now been corrected.  I called Mr. ******* back today and let him know this is now resolved.

     

    ***** ****

     

  • Initial Complaint

    Date:08/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Billing continues to bill me for services that *************** has paid in full to them. The company is an in-network provider with ***************, but is attempting to balance bill me for the contracted discount amount with Cigna. Both I and ***** have spoken to them and emailed documentation, to no avail. This is now harassment in my opinion, and is causing me a great deal of mental and emotional distress.

    Customer Answer

    Date: 08/19/2024

    I just received a phone call from ******, the manager with **********************.  She saw the email I sent to them yesterday and claims that today was the first time she was aware of the situation. She said, "I apologize for this," and told me that my balance has been corrected and I don't owe anything.

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