Complaints

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• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 21397106
  
  I am rejecting this response because: Dr. ******************** its not giving accurate accounts of what happened and what was said and refusing to give me service to correct my vision by refusing to replace my left contact lens as assistant walk by the office door. I said excuse me where is the other doctor she said who ****************** and handed me his business card which was sitting on the desk on the right side of me she handed me one. I said, thank you I said I like him. I should ***** waited until he was in the office.thats what I said to *****************. Doing this whole time, Dr. ******************** was standing at the door eavesdropping he walks in holding my left contact Lens in his hand, waving it back-and-forth why he had the chart in his other hand saying your disrespectful. Dont talk to my assistant about me . I tried to explain what I said, and what I meant, and Dr. ******************** was very rude did not let me finish. He was not interested in what I had to say. He interrupted me several times, and I just finally let him continue to talk without interrupting. I got tired of him, talking and waving, my contacts in his hand demanding an apology.he finally said youre not gonna get this contact unless you say youre sorry and I refuse to say sorry!I stood up grab my coat and my belongings headed towards the door. He had already at front and he was telling his assistance not for me to come back to his business I wasnt welcome there, and I cannot schedule another appointment with him , before I asked his assistance, could you make me copies of my records ***************** stood there and said no you may not you can have them sent to you so I asked,  his assistant could you send them to my PO Box and he said sure , his assistant said ok. Furthermore, its so disappointing knowing that  professional does not care whether a patient vision is correct. I could have had an accident by not having my prescription. His apology is more important than my vision. With that being said, I would not recommend ****************** who does not care about the patient safety and well being! The most scary part you a professional doctor let me walk out your office knowing my vision was *****. Unacceptable practice!

  
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/18/2024

                                 March 18th,2024
  
  
  Complaint response:
  One of our staff was attempting to find out why ************** was having torn contact lenses, and help fix the problem.
  ************** was uncooperative in her actions, and broke our trust when she became abusive to one of our staff members, by saying, in a loud voice, more than once and directly at another staff member:      
  He doesnt know what he is doing
  She was asked to leave our office, and did so with protests.
  We have mailed her all her records.
  
  Sincerely,
  ****************** Antoine
  
  ******* Antoine, OD
  ***********************
  ****************, **
  63117