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Business Profile

Outdoor Living

Hydro Dynamics Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hydro Dynamics bid a drainage system for my back yard in October of 2021 for about $4800. The work was completed and I was assured that this should solve the problem of rainwater pooling and dumping out over my retaining wall and into my back yard.
    During the storm of July, 2022, which I recognize was an abnormally large rainfall, the system failed and spilled rock all over my back yard. There is now a large gully that has been dumping water over the retaining wall just as it had before.
    I contacted ***** at Hydro Dynamics and he said he would come over and look at it, which he did in early August. I never heard from him again and he has not answered any of my attempts to contact him. I assume I'm being ghosted and they don't care to help with this problem, which I relied on them, the experts, to fix for me.
    I realize that this was an exceptional rainfall, but I believe with climate change there will be more like this and I need this situation resolved. At least I would have liked to hear some recommendations from them, if not an offer to fix it for free or a reduced rate. At this point I'd take a partial refund and hire someone else to do this who will anticipate storms like this.
    This is shoddy customer service and I now realize that Hydro Dynamics is mostly an irrigation systems company and has no business holding themselves out as a drainage company. I have used their sprinkler services for over a decade and been happy, so this was very disappointing, especially since they are now ghosting a long-time customer.

    Business Response

    Date: 09/06/2022

    We have been in contact with the customer.  We are currently in the process of resolving the problem. 

Hydro Dynamics Corporation is BBB Accredited.

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