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Business Profile

Packing Service

ABC Quality Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

This profile includes complaints for ABC Quality Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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ABC Quality Moving & Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/26/23 the movers arrived at 8:45am and completed packing my apartment at 12 noon. I had several issues with this experience. They moved very slowly, they did not follow my instructions on placing my walker in last so I would be able to easily access it, they did not place my boxes that were marked in the designated areas at the new place, and they charged me a different price than I was originally quoted. I was told it would cost no more than $700 over the phone the week prior, but they charged me $1,338.50. I paid $700 cash, and wrote a check for $338.50. Since then I have stopped payment of the check from going through.

      Business Response

      Date: 06/14/2023

      We never give a total upfront, also elevator slow down move drastically consumer was on the third floor.  Where consumer was coming from had long walk and elevator.  We do have signed contract.  We always recommended three men and knew that using two men with elevator would slow the process of moving.  Consumer told one of her neighbors that was scheduled to move with us a that we quoted a set price and they ended up canceling their move with up.  We never quote a price upfront.  

    ABC Quality Moving & Storage is NOT a BBB Accredited Business.

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