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Business Profile

Painting Contractors

Beckner Painting Midwest Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of completion 7/16/21. They were hired to paint the exterior of my home. It took several months and multiple visits for touch ups to complete. The paint is starting to peel and bubble after less than 18 months. This is most likely due to improper application. Average paint should last 5-10 years.

    Business Response

    Date: 12/07/2022

    Mr. **** has a very beautiful, but very old home. He used ****** to see how long an "average" paint job should last. However, he should have ******* "How long will a paint job last if you paint over bad wood?" We explained that there was deteriorating wood and it would need to be replaced prior to us painting. He said he had a roofing company that would do the wood replacement. We made a point of putting in our estimate that there was no wood replacement included in our bid. The same estimate he signed also stated we have a one year warranty; which is an industry standard. 

     

    We actually don't even know where the wood is peeling. The reason we don't know is we haven't gone back. We went back once already and replaced bad wood on his deck and then repainted. This was wood we told him needed to be replaced, but he used ******. We will not keep going back and fixing bad wood that we warned him would fail because he ******* the wrong thing. 1. Because we told him this would happen and it's in his signed contract and 2. It is beyond our warranty period; which is also in his signed contract. 

Beckner Painting Midwest Inc is NOT a BBB Accredited Business.

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