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Business Profile

Pet Boarding

Y Bark Alone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    f description of complaint:
    I was told someone will be at this establishment for 24 hours 7 days a week. I went there Friday the 26th to drop off my two huskies and when I went to pick them up they were very thirsty. They drank 1 and 1/2 bowls of water each. On Saturday I when I arrived at 6 am no one was there to open the doors till 0627 am. I was able to drop off my dogs and then 455 pm comes and the business call my work and asks when I will be able to pick up my dogs since they are closing at 5 pm. I didn?t know this this. The online and business cards says 8 pm on Saturday is when they close. I had to leave work early to go get my dogs and when I arrived no one was at the business that I was told someone would be there 24 hours 7 days a week. About an hour I was able to get ahold of ******* the owner through ******** ****** *****. She said she missed understood what time I would be arriving. She said she would get there as soon as she could. She never arrived. A middle aged gentle man arrived and opened the facility. ******* called him while in the facility and I expressed my aggravation and distrust with the faculty and I was told I would receive a full refund. I have not received my refund.

    Business Response

    Date: 09/14/2022

    I have refunded this customer.  Our hours are posted within our office.

Y Bark Alone is NOT a BBB Accredited Business.

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