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Business Profile

Podiatrist

Foot Healers Webster Kirkwood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

This profile includes complaints for Foot Healers Webster Kirkwood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Foot Healers Webster Kirkwood has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/17/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen in their office in Feb 6 2024 for orthotic inserts. Two were purchased, I was told to wear them for a week to get a feel for them. Between Feb-March I swapped out one pair to be adjusted, later I swapped the second pair, and on May 22, 2024 without a doctor visit I had picked that pair up. At that time I was asked would I like to pay my bill. I did not have a bill because everything was paid for at the time of my first visit. When I spoke to ****** back in April, about this balance, she advised that corrections would be made and would take some time to clear and taken off. As of 7/16/24, I received an email saying that I now owe $90. I have gone to $0 to a $90 balance. I spoke to ***, and she could not tell me why I owed this amount and when I had even seen the doctor,and that I should pay the bill. I don&#**;t beleive that I should pay a bill that I don&#**;t owe.

      Customer Answer

      Date: 07/17/2024

      The Dr. ****** called back and they are going to zero out the balance and I want to close the complaint. 

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