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Business Profile

Podiatrist

Midwest Podiatry & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dispute originates with the Kirkwood location of ***************************************************** All bills for this location are sent from ***********, ** (Suite 201) and paid to Next Step Foot and Ankle Centers in ************. My original appt was 9-15-2023. I was charged for (billing codes included):-new office visit (99203)-x-ray (73630)-stretch sleeve (A4467)-Static or dynamic aft pre ots (L4397)The issue is that I did not receive the "static or dynamic afo pre ots." All other items are correct.I called the office on 10-25-2023 to inform them I was being charged for something I did not receive and they said they would remove the charge from my bill. Following this phone call, I paid the remainder of my bill ($90.72).I followed up with the billing **** in November, but they said things needed to be resolved through the local location. I left a message, but was unable to reach anyone.The bill dated 11-26-2023 showed that my October payment had been applied to the portion of the bill I was disputing. On 11-29-2024, I spoke to a very helpful person at the national billing number who applied the original payment to the three correct charges, leaving only the disputed charge for the brace on my bill.On 02-12-2024, I sent mailed a hard copy letter disputing my bill to the ******** location. I did not receive a reply.On 03-07-2024, I called Kirkwood again and was transferred to a billing department that I believe was the ******************* I was told that my account had a note that the charge was being disputed and "***** is good at working things out; just wait it out." I told her I was concerned because I continued to get bills, but was assured that since there was a note on my account, it would not be sent to collections.Then I received a letter (dated 07-12-2024) from First Federal Credit Control, **** stating they are debt collectors trying to collect a debt from Next Step Foot and Ankle Centers, ****I would appreciate any help you can offer!

    Business Response

    Date: 08/28/2024

    This account was sent as part of a bulk file to the collection agency. Upon review, I see that this was sent in error as the item had not been dispensed. We have sent a voided claim to insurance & removed this account from the collection agency. My sincere apologies for the error. 

    Customer Answer

    Date: 09/12/2024

    This is the last message I received:

    "MESSAGE FROM BUSINESS: This account was sent as part of a bulk file to the collection agency. Upon review, I see that this was sent in error as the item had not been dispensed. We have sent a voided claim to insurance & removed this account from the collection agency. My sincere apologies for the error."

    I confirmed that the collection agency is no longer trying to recover this bill; however, the amount reverted to the original ******. I have received multiple messages this week about owing the same $89.95 I have been disputing. The message from the business led me to believe that they have admitted there was an error, the item was never dispensed, and I should not owe this amount.

    Thanks again for your help.

    -******* ****

Midwest Podiatry & Associates is NOT a BBB Accredited Business.

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