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Business Profile

Property Management

Vega Property Management, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company asked for$45 application fee saying she's managing a owners property 2 weeks after the process and couldn't pass inspection or schedule a reinspection it's not looking like she's not a scammer or honest person.

    Business Response

    Date: 04/26/2023

    Hello,

    We do not have any issues with refunding application fees if we deny a tenant.  In this case due to the applicants situation we are definitely willing to refund the application fee. We manage units for hundreds of clients. As it pretains to Ms. *******,  the unit passed the St. Louis City Municipal inspection for occupancy and can be occupied currently by a market tenant.  

    The applicant (Ms. *******) is a St. Louis County Housing Authority prospect.   The inspector that was sent by the Housing Authority requested some items to be repaired that our clients felt were not necessary for occupancy. The applicant was informed of this and we offered to work with Ms. ******* on finding another unit if she liked.

    Ms. ******* was also informed on the viewing that the owners were from out of the country.  She was told they would even be in town the week of April 18th of 2023.

    It's very unfortunate the Housing didn't work out for this unit.  We do our best to place our tenants in the best homes possible and work with several 3rd party entities on placement for hundreds of tenants annually

     

     

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