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Business Profile

Psychiatric Services

Serenity Health LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am self-pay become every month, even though I am not every month same medication for over decade send medication to make money miserable every really no need to be seen by the doctor. You dont realize that every month every month. I am pay the bill is astronomical every month for no reason just to make money and be able to bill it to your insurance company. No, the appointment that they are returning to for telephone conversation with my doctor everyone over hundred dollars for a phone call that I have with her every month This place is a crooked money making. It is no wonder that they changed their business every few years the Malik ****** should consider getting out of the doctor ********* Full Restitution my bill

    Business Response

    Date: 07/09/2024

    I have attached a ROI for patient to complete to allow response to his complaint.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My doctor entered a new practice at this business. They are telling me I cant have an appointment with him until I pay a **************************************************************************************************************************************************************************** the dates of service for which they are trying to collect these funds for. They said they would get with the doctor **** to figure it out but they never called me back. The Dr. is *******************************.

    Business Response

    Date: 11/21/2023

    I have consulted with our billing department regarding this complaint as this is a in reference to a balance from ******************** private practice before joining Serenity in September 2023. Our office staff does not have access to the old billing records so are unable to provide any information. These calls are referred to our billing department who are handling accounts from his private practice. They had called patient twice and left a voicemail regarding her balance at ******************** private practice and did not get a return call.

    They did make contact with her on 11/20/23 and provided her with the dates of service in question. The insurance that was on file for these dates of service was not active. Patient states she had updated her insurance with staff at previous practice but was not given to the billers. Patient provided her insurance information and claims were resubmitted for the dates of service and are pending payment. 

    To be clear, this is not a billing issue with Serenity Health but with ******************** private practice . I was told that the client was satisfied with the outcome of their conversation. 

Serenity Health LLC is NOT a BBB Accredited Business.

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