Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2025, I hired Statewide Adjusters to assist me in an insurance claim for my home that caught fire. *. ******, one of the **** of the company, made promises and statements about the handling of my claim. These promises and statements involved temporary housing and the amount he insisted he could get from the insurance company for the damages and displacement of my family. I was later referred to **** ****** to take over the process of completing my claim, which I was neither comfortable nor in agreement to this decision. Statewide Public Adjusters was never transparent in the communication of their decisions of my claim. They hired a company called ***** to remove personal items from my home without my consent. I had asked the workers to stop what they were doing to allow my family to sort through their personal belongings. They even alluded to the fact that my situation was unique, because they usually meet with homeowner first before they begin. I have documentation of the unsigned forms and contracts taped to my dining room table. Statewide Public Adjusters had me sign with STOP contractor to complete my home repairs, however, I had not seen or talked with them since then. Statewide Public Adjusters also promised that my mortgage and my insurance on my home would continue to be paid while they worked on the claim. This did not happen, as I had to pay out of my own pocket when I was contacted by the mortgage company about the situation. More examples of out-of-pocket events also include the relocating and sheltering of my family since the fire. We eventually moved with family and friends as we were told this was allowable by *. ****** and **** ******, and this situation also involved more promises that were left unfulfilled. I believe that Statewide Public Adjusters and the employees that I had to deal with was a horrendous experience. While I have already stated the frustrating experiences I had with *. ****** and **** ******, a few of their other employees from the company were no better as they were unprofessional, irate, and bully-spirited when interacting with them for my claim.

  

  Business Response

  Date: 06/06/2025

  June 5, 2025

  
  Better Business Bureau
  ***************************
  ************************
  
  RE: Response to Complaint ID #******** ******* *******
  
  Dear Dispute Resolution Team,
  
  We appreciate the opportunity to respond to the concerns raised by Ms. ******* *******
  regarding services provided by Statewide Public Adjusters, Inc. following a residential fire on
  January 29, 2025.
  
  On January 30, 2025, Ms. ******* signed a Public **************** Agreement with our
  representative, *. ******. Mr. ****** has decades of experience and acted in accordance with
  industry best practices, including guidance regarding temporary housing, documentation, and
  protection of personal property.
  
  Temporary Housing & Relocation:
  Per standard procedure, our team advised that temporary housing costs are typically covered by
  insurance. Ms. ******* was offered hotel accommodations and later referred to a relocation
  specialist for a temporary unit. Both options were declined in favor of staying with various
  relatives. Subsequently, invoices were submitted by a family member, requesting
  reimbursement of $4,500. However, to process any reimbursement through the insurer,
  documentation in the form of a signed lease agreement was required. Despite repeated
  requests, no valid lease was provided, preventing submission of the claim.
  
  Communication & Representation:
  Our office manager, ******* *****, communicated directly with Ms. ******* and her aunt,
  Ms. ***** ******, to explain insurance requirements. Unfortunately, Ms. ****** became hostile
  and made ongoing demands without holding any legal authority over the claim. While we
  respect Ms. ******* concern for her family, our responsibility remains to the named insured,
  Ms. *******. We maintain that our interactions were professional, and any perception of
  misconduct likely stemmed from the complexities of multiple parties trying to manage a
  sensitive situation.
  
  Property Contents & Restoration Services:
  To safeguard salvageable belongings, a certified emergency response company was deployed.
  Industry protocol involves securing the site and removing items for cleaning and storage. The
  client retains the right to review and document personal contents during this process. If there
  was confusion or distress during this stage, we regret that and are committed to clearer client
  engagement in the future.
  
  Mortgage and Insurance Payments:
  We always advise clients to continue making mortgage and insurance payments to avoid
  disruptions in claim funding. At no time did we instruct or imply otherwise.
  
  Service Continuation:
  Despite the initial complaints, Ms. ******* ultimately allowed us to continue assisting with the
  claim, and she provided receipts on May 22, 2025, for submission to her insurer. This reflects
  continued trust in our services.
  
  Regarding Contractors:
  Ms. ******* references ONE STOP HOME REPAIR. This entity is independent of Statewide Public
  Adjusters, ***** and we do not direct their business operations. Any issues with them should be
  addressed with that company directly.
  
  Conclusion:
  We are committed to helping policyholders navigate insurance claims with integrity and
  transparency. While we regret any dissatisfaction experienced, we believe we acted within the
  scope of our duties and followed appropriate procedures. We respectfully request this response
  be published as our formal statement.
  
  Sincerely,
  ******* ******, Jr.
  President, Statewide Public Adjusters, Inc.
  License #********