Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to pay a bill that is due today. On the bill they said if it isnt paid by today they will send it to collections. A $12.37 bill mind you. Their website will not let me pay on line. When you call their hotline the automated recording says you can pay by phone 24 hrs a day, but when I try, it sends me back to the original automated voicemail. I tried to leave a message as it is outside of working hours but when you press 0 to leave a voicemail in the general mailbox, the ** doesnt recognize the command and hangs up. This company is going to tank my credit over $12 because they have made it quite literally impossible to pay them. This is a scam of an organization. If you want your money you cant make it this hard on people. I will be complaining to the Missouri *** as well.
Business Response
Date: 12/30/2024
****,
I had my billing manager review everything. It appears this is for a date of service in July and statements had been sent in September, October and November. Unfortunately, when you tried to pay the bill, the balance could not be recognized because it was over 90 days old. My billing manager tried to call you last week. We don't send accounts to collection right away, and during normal business hours we are always available to help you. Please return the call from ****** and we will get everything fixed.
I apologize that our voicemail didn't work. We don't usually know that unless someone calls back and talks to someone on another day. We will look into that.
Thank you,
*****
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had Emgerncy heart failure during Covid and had ********* This was for them to read my results. I didnt have a choice the hospital choose them the hospital is the one that procieed and set me up on ********* I have called and they keep giving me the run around every time for years now .Business Response
Date: 03/19/2024
****************** had charges totaling $1095 in October 2020. We receive billing information from the hospital via electronic files for the services performed by our radiologists. We were initially given UHC as ********************** health insurance. Those claims were denied because the insurance was inactive. We do not receive regular updates from the hospital. We have to go into the hospital system to look up any additional information. Hospital notes dated 10/13/20 say ****************** wanted to be billed and on 10/17/20 they applied a self-pay discount. The discount was reversed and ******** out of state pending was added to the account on 10/28/20. IL ******** was added to the hospital account on 11/16/20. There are conflicting notes stating the claim was accepted, rejected, corrected claims sent by mail and also a note saying the patient needs to call with updated information. The hospital received correspondence from ****************** on 1/14/21 with Anthem BC Community Health Plan of IL (******** HMO) &IL ********. However, prior to that time, the address we had on file was not deliverable and the charges were sent to collections. The patient called the office on 11/12/2021and he was given the number for our collections agency. We do not keep the balance on our account after it gets sent to them. The patient called again on 4/12/2023 and was given the same information. Our collection agency does reduce the amounts and offers multiple payment plans. I hope ****************** is doing better now and we hope he can work something out with Americollect (**************).Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: The hospital I work with is not associated with *****. Also isn't that what insurance is for? but I have no knowledge of MRI's done, or have I gotten any letters
Sincerely,
***** ****Business Response
Date: 09/14/2022
*** ****, I reviewed your account and it appears you had an MRI at ***** ******** *** ***** on 5/17/2021 that was sent to collections on 10/12/2021. Our records also show an MRI done on 9/20/2018 that was also sent to collections. This was sent on 2/4/2019. You mention that you work at a hospital. If that hospital is ***** *** ***** or any of the hospitals in the ***** system in the Saint Louis area, we are the radiologists who read the MRI scans there. You will always receive a separate bill for those services in addition to any bill from the hospital. However, there have been instances where incorrect demographic information was given to the hospital or chosen by someone at the hospital. This is electronically delivered to our billing system, so if you did not have those scans, then I will also contact ***** to see if they had to correct the demographic information. We would not have knowingly billed you fraudulently for any services. I verified the address we have on file and it does match yours on this complaint, so I am not sure why you would not have received any of the statements or letters for pre-collections. Please feel free to call me at the billing office at ************ (direct number) or respond to this complaint to let me know if we billed the wrong patient twice for the MRI services at ***** *** *****. I would be happy to talk to you.Business Response
Date: 09/20/2022
*** ****, I went into the ***** electronic medical record and your chart is there with the charges we filed to your insurance, as well as the same address listed on this BBB complaint. Perhaps you do not work at *****, but it appears that you have been billed by both West County Radiological Group and ***** Hospital for these services. These are legitimate bills for services performed, and are owed to us as the professionals who performed the interpretations of these services. Your insurance paid a portion of the bill and you owe the remainder, which is your deductible amount per the explanation of benefits from your insurance provider. Please contact your insurance company if you have questions regarding why you owe this amount. Thank you.
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