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Business Profile

Real Estate Broker

Evergreen Resimercial Realty
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like this complaint closed out as resolved, I have been in contact with the business and they are assisting me with the issue.

    Business Response

    Date: 08/20/2024

    My agent, ***** spoke with ************ yesterday and I understand they are working toward getting ************ an apartment.  I wasn't aware that he felt blocked, but after speaking with my agent, he said he spoke with him and they have a plan.  I will follow up to make sure ************ is taken care of.  

     

     

    ******

    Business Response

    Date: 08/20/2024

    Upon further investigation, first the customer is not and has not ever been blocked by any phone.  Also, I have spoken with ************ myself and assured him that it is not our practice to block any client at any time!  I did explain to him that it is going to be somewhat of a difficult process to find an owner that will accept 2 pit bull dogs on their property.  I asked that he be patient, since, he just started working with my agent in the last 2 weeks.  ************ has agreed to be patient and allow us to work for him.

  • Initial Complaint

    Date:11/03/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a lawyer and he wrote me a letter and them a letter stated I was due a full refund. They breached the contract and  did not do they work they said they did. I had to hire someone else to complete the work. They said the place was unbitable, then why did they money twice to do the work.

    Business Response

    Date: 11/27/2023

    On January 20, 2022 my agent entered into a property management agreement with ************ with an initial payment of $1,500 for property management services, such as market property to area renters, coordinate all repairs and maintenance of property and collect all rents due to the property.  However, after visiting the property, my agent discovered that it was uninhabitable and would not pass an occupancy inspection. After a conversation with ************, it was agreed that my agent would facilitate the property's repair work to get it ready for renting and for those services, ************ was charged an additional $1,500, which she manually entered on her credit card.  From February 2022 to October 18, 2022 my agent facilitated several repairs and vendors through the repair process.  As property management was never part of my brokerage services, I, as the managing broker informed my agent that we were not going to continue with a property management agreement and services going forward.  My agent spent a great deal of time and effort assisting the rehab work on the property and unfortunately, *************** property is still uninhabitable with a great deal of work still to be done.  I have offered ************ a refund of $600 for the time between October 18, 2022 and the end of contract year of December 31, 2022.  I felt that was fair, since there were 2 1/2 months left on her contract.  ************* has refused and feels she's entitled to a full refund, negating all the coordination and work my agent did to get the property repaired.  I have communicated all of this in several emails to ************ and I am not sure what else can be done for her.  My agent worked for 10 months on this property and deserved compensation!  ************ has shared untruths about the process and made inflammatory comments that warrant a suit for Defamation of Character.  Instead of continuing this feud, I am open for resolution.

    Customer Answer

    Date: 12/12/2023

    Please see attached file for additional information.

Evergreen Resimercial Realty is BBB Accredited.

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