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Business Profile

Real Estate

St. Louis Homebuyers, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a post card attached claiming that I am behind on my mortgage to solicit a phone call from me. There is no business named but the return address indicates this business. I assume they are trying to trick me into selling them my home given the business name American Homebuyers.I am current on all of my bills. This was clearly a deception and I would like them to cease deceptive marketing scare tactics. A less cautious consumer may have fell prey to this business and sold their home for less than it is worth.

    Business Response

    Date: 07/30/2024

    To Whom It May **************************** We received a complaint from the Better Business Bureau office in regard to a complaint filed by a Mr ******************* (Complaint ID: **********. We have reviewed the complaint and respectfully disagree with **************. We actively help homeowners who are in a foreclosure situation either by buying the property outright or helping them negotiate a short sale with their lender. We sent our postcard to the customer from a list broker that we purchased from a company called Data List Leaders. This postcard template has been approved by our local Better Business Bureau.

       Not every name of the list is going to be accurate, and some homeowners  will receive our postcard when it does not apply. This is the case with all companies that implement any form of direct mail marketing. We have never mailed to this particular list before, so we were not aware that potential customers were receiving this postcard when they were not behind on mortgage payments.

       We have currently stopped mailing to that list as we are re-working the verbiage on the postcard by adding a disclaimer to the postcard letting recipients know to disregard the postcard if it does not apply. It is never our intention to deceit or mislead a potential customer. Plus, our company name is not American Homebuyers, we are St Louis Homebuyers, LLC. We have removed ************* from the mailing list, and we do apologize for any confusion and any problems this may have caused.

St. Louis Homebuyers, LLC is BBB Accredited.

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