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Business Profile

Floor Materials

Lockwood Flooring

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Lockwood Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lockwood Flooring has 13 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

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    Review Details

    • Review fromRosemary M

      Date: 12/15/2023

      1 star
      I purchased Neptune Flooring Elite Costal 35 cartons, for our basement. We have radiant heat we asked what product would work, they said the vinyl would work. We purchased the flooring 7/31/2017. We noticed the floor coming up on the edges we contacted the On Broadway Flooring we sent pictures, they came out, they contacted Lockwood they sent a representative, they sent out an independent company rep, bottom line they sent us a determination letter, denying our request to have it fixed, the installer said they could not/would not feel comfortable to replace certain sections of the floor.They refused to stand by the warranty.

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