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Business Profile

Self Laundry Service

Hoppy's Self Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 24, 2025 one of Hoppy's drivers almost crashed into my car with my daughter in the vehicle. It happened between southwest and ******* intersection. The driver sped ahead to get in front of me nearly crashing into my vehicle. I had to swerve into traffic going the opposite way and stop my vehicle otherwise I would've gotten hit. My child was in the car. I called the number on the back of the truck ***********. I told the supervisor what happened and she took down my name and number and said she would give me a call back the next day. I never received a call. I asked if I could file a complaint but there's no website for the company. I gave the license plate number to the supervisor. I don't think anything will be done about this. It's not safe having negligent drivers on the road. Had I not stopped things could've ended badly. The driver should have some form of consequences for what transpired.

    Business Response

    Date: 05/06/2025

    I spoke to ******* ****** the day of the incident.  

    I was able to identify the employees that were driving the box truck.  When I spoke to them, one is a 22 year employee of the company and the other is an 18 year employee, both with outstanding driving records and zero complaints on their driving, they described a completely different scenario. 

    Our drivers actually explained that they were already thru the intersection when ******* ran the standard stop sign on Southwest Ave and proceeded toward them without yielding.  He described the situation as, "he had no other options, since he had already completed his stop and began his turn onto Southwest off of ******************, when the other driver came thru the intersection and into his lane without yielding and there was a car coming toward them in the opposite lane."

    Considering the length of time with the company and the driving record of both employees, I felt they gave a credible explanation and it was a matter of "he said/she said".

    I apologize that no one returned her call, the incident was referred to the Service Manager, and I understood him to say he would call her.

    thank you for the opportunity to clarify the situation.

     

    Customer Answer

    Date: 05/06/2025

    Complaint: 23252026

    I have reviewed the business' response and am rejecting it because:
    Clearly this company is ran by someone who refuses to take accountability. It says a lot about the company. I seriously doubt the credibility of whomever responded to my complaint. There was never a follow up call because they obviously don't take these kind of accusations seriously. Taking the drivers side without speaking to the other person of conflict involved is bias, unfair, and it shows the incompetent leadership. I was actually coming down ******* while your driver was on Southwest. I did not run a stop sign. It's a four way intersection. It was not the drivers turn to go. The driver looked me dead in my eyes and sped up to get ahead of me forcing me to veer off in the opposite lane and slam on my breaks. There's absolutely no accountability what so ever. My child was in the vehicle and this could've ended badly. Maybe you should explain to your 18 year old and ************************************************** a companies vehicle is not the smartest thing to do. Speeding past someone to get ahead in a neighborhood area in a school zone can result to fines, points on your driving record, and mandatory court appearances. The truck driver needs to be trained before driving a hauling truck like that. Hoppy's Self Service is a small family owned company with no website or credibility. I wouldn't be surprised if the response was from one of the drivers. They didn't list their name or position at the company. No apology or accountability, and that says a lot. I will make sure I let everyone I know to be aware of this company. Absolutely disgusting!




    ******* ******

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their money machine accepted my money, but would not except the car in the washer or the dryers. I asked for my money back when I called cause they are local. They said they could not do it. They can only give me money on a card that they have to put in the mail, so I cant wash my clothes and I dont want to use their machines anymore so thats $22 and ** **** bad business

    Business Response

    Date: 10/29/2024

    Miss ********* contacted our office via phone mid day on 10-22-24, with her complaint that the magnetic chip on her laundry card had failed after she loaded her funds to it.  Leaving a balance of $22.50.  Since Hoppy's Self Service doesn't have a *** on site, I informed her that we would send her a ***lacement card preloaded with her refund via USPS.  This was not satisfactory to her.  When I explained, that unfortunately with the time of day she ***orted the problem I couldn't guarantee that I could get any one to her location before the next day.  I suggested that she purchase a new card so she could complete her laundry and Hoppy's would include the cost of the ***lacement card in her refund.  It is company policy when a resident ***orts an issue with their laundry card a cash refund is not issued.  Hoppy's does not require the return of the defective card to verify the complaint, the residents word is all we need.  That being said, you can understand why ***lacement cards with refunds is our policy.

    Our records indicate that a ***lacement card was in the mail to Miss ********* on October 23, 2024, less than 24 hours after her request was received.

    I understand it is frustrating when electronics fail, but Hoppy's can not control these unforeseen incidents.  We do try our best to bring a satisfactory conclusion to all these events.  

    We have not heard from Miss ********* that she is still waiting on her ***lacement card, so I would assume she is in receipt of it.

     

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The washer at ************************* **************************************************************** needs to be replaced because I've called three times in the last month. When it's fixed it sounds like a helicopter landing, but it otherwise swallows quarters without turning on. New resident and it seems like maintenance has been neglected for a long time. I can't keep calling them to repair it every two weeks.

    Customer Answer

    Date: 12/17/2023

    I don't know their address but the washing machine is owned by Hoppys.

    Business Response

    Date: 01/08/2024

    This letter is to inform BBB that **************** has been fully reimbursed for his loss of $2.50 and the washing machine that was an issue has been replaced.  I spoke with **************** on Saturday the 30th, at 20:10pm, he was very kind and appreciative of our service in the matter, he also acknowledged to me, he did see where he had left him phone messages regarding the issue, and apologized for not calling us back, but all is good.

    Thank you for your interest in the matter, Happy New Year.

    Customer Answer

    Date: 01/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Hoppy's Self Service is NOT a BBB Accredited Business.

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