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Business Profile

Sewer Cleaning

Superior Sewer Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish I had option for 0 star. I am a real estate investor and has dealt a lot with sewer drain issues.I paid for 1hr of sewer clabling 3 weeks ago. the technician did 15 min of clabling and left. I asked him are you sure that the line is open and he said yes. He said you did not for camera but I looked with camera and nothing is there. Today, the drain line backed up again. I called them and they said you need to pay $169 for another cabling. They said it is not our problem that it backed up. I have been living in this house for 5 years. I cabled once 4 years ago and had not issue until now. these people cabled three weeks ago and the issue is not resolved.Don't fall for their marketing and go with bigger better know companies that stay behind their work, like The Sewer Pros or Roto-Rooter **************** Cleanup company.DEFINITELY NOT RECOMMENDED.

    Business Response

    Date: 12/13/2024

    Respectfully, we cabled and cleared the line a month ago. The line was open and serviceable. We offered to come out again, however we must charge for our time to clear a second blockage.

    Customer Answer

    Date: 12/15/2024

    Complaint: 22682114

    I have reviewed the business' response and am rejecting it because:



    Sincerely,

    ***** ******

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday Jan 6, Monday Jan 9. Our laundry sewer line was backing up so we called Superior. There is a floor drain in the middle of the laundry room that was disconnected at the time, we explained this. Despite the warning, the Superior Sewer employee placed a water line into the 'drain' to check for flow, flooding our utility room. He then took the water line and placed it into the sewer line and turned it all the way on, walked to the back yard to see if the water was flowing, and walked back in. He did this without any assistance from another employee or the homeowners. The laundry room flooded, the drywall, and subfloor were soaked, and the water flooded the utility room in the basement. The technician left without notifying us that these things happened but simply recommending a sewer line treatment. The technicians from ********** came by shortly after to remove the drying fans and heaters that were there for mitigation after the burst pipes. They had to treat the floors and keep the fans another week, charging $6800. I spoke to the technician and the operations manager about the issue and was basically told that it was not a big deal and that the job is messy, these things happen. I explained the extent of damage due to neglectful actions they took and asked to speak to the owner. Without asking, they sent a technician to our home under the premise they were there to 'make things right' by providing the service for us for free. Another sloppy technician provided a 'hydro jet' treatment to our pipes. At the end he mentioned that I could 'pay the bill later'. I explained that I did not ask for this service and made it clear beforehand I was not paying for it. They continue to send me a bill. ********** sent my insurance company a bill for the water mitigation but it should not be their responsibility nor mine. I want Superior to pay for the water mitigation and to stop trying to bill me for the sewer line inspection and the Hydro Jet treatment.

    Business Response

    Date: 03/10/2023

    Hello,

     

    We have been in conversation with Mr ********* regarding the work performed at his house. From speaking with the customer, he was already working with **** ****** in order to rectify the issues that he was having at his property, which included the use of fans and treatments to rectify whatever issue he was having. Our technicians followed all appropriate measures in order to ensure that the client was taken care of at the time of service. After Mr ********* reached out to us regarding the charge for the hydro-jetting service and his dissatisfaction with being asked to pay, we removed the charge due to a miscommunication. Mr ********* does not currently owe Superior Sewer Company, nor is he being sent invoices in order to pay an outstanding balance.

Superior Sewer Co is NOT a BBB Accredited Business.

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