We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoe Repair

Cobblestone Quality Shoe Repair
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    .- Date of Transaction-January 9,2025
    - Put a heel on the L Lifestride Tan Boots, and
    * PUT a Full Sole on Green Merrell Hiking Boots
    Ready Friday, January 24, 2025 at 3 pm.
    - My dispute is they do not have my shoes back, and they do not answer phone or messages. I do not mind waiting longer.
    - No.they were supposed to call when done. They do not answer the phone or answering machine
    They are not good at communicating.
    - All advertising states they are very good at repairing shoes.

    Business Response

    Date: 02/15/2025

    This has been resolved and the customer said she forgot to call you to state that.  She has since picked up boots and dropped off another for repair.

    Customer Answer

    Date: 02/15/2025

    I went to Cobblestone Shoe on Friday, February 7, 2025.  I had no communication.  I just took a chance.  It was two weeks past the promise date.  I was able to pick both pairs of boots.

    I have s00ince found out no Shoe Repair answers their phone.

    I have since left another pair. Because all shoe repairs are too busy for the phone.  He states he will text when it is ready.

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 24, 2024 I left a pair of shoes with this company for repair. I paid $181.13 for the repairs. I got the shoes back a few weeks later. When I put them on, the heel snapped off immediately. I hadn't even left my closet yet, nor had I walked even a few steps in them. The shoes had never had any issues with the heels. I returned the shoes to the company on February 28, 2024 and shared my concerns. They agreed (reluctantly) to repair them. On March 7, 2024, I returned to pick up the shoes. When I arrived, they had not been repaired at all. I was told that it would be an additional $400 to repair the heel. They refused to refund the money that I paid for shoes that had not been repaired, but rather destroyed. Their philosophy states that they are dedicated to customer service, but in this case, I feel as though they didn't even try to work with me at all. I'm out of ***************** and they earned almost $200.

    Business Response

    Date: 03/20/2024

    Attached is a letter I received. This customer is not in my system nor does it sound familiar to me. Try the store in ******************************************************

    Business Response

    Date: 03/27/2024

    We did repair the shoes, and when the left the store when picked up they were in good condition.  What ever happened to those shoes was completely out of the store and our control.  Something more than a step or two caused the break of the heel block.  Again not at our store or in any way our responsibility.  I'm sorry they were not worn or used more but when they left our store they were fine. JC

    Customer Answer

    Date: 04/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took women high heel boots to have heel caps replaced. (they were worn down). date was 12/9/23. The next day I noticed the area around the ankle on both boots looked peeled or stretched and torn near the stitching. I sent email and pictures on 12/10 to ********************, and no response. I called 12/13 left message, no return call.

    Business Response

    Date: 12/28/2023

    The boots were brought in for heel tip replacement.  That repair is a $30.00 charge and was completed.  The other problems were either not presented at the time or have since happened.  And if they need to be addressed, the customer simply needs to come back and we will go over them together with her.  Thanks JC.  

    Customer Answer

    Date: 12/28/2023

    I will take the boots back to Cobblestone and let him see the boots in person and let you know what happened.

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a couple pair of shoes, black and blue pair, to be shined up. The blue pair needed the heel fixed. So last Thursday I went in to get the shoes, the black pair was ready and he said he wasn&#**;t done with the blue pair. It will be 2 weeks on Thursday, April 6. I call and it goes to some factory. I just want my shoes. I already paid $150 when I took them in for this service.

    Business Response

    Date: 04/21/2023

    The customer has recieved his shoes and was happy with the work done.  There was more work required than originally expected and he was not charged for the extra wok.  JC.

    Customer Answer

    Date: 04/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Cobblestone Quality Shoe Repair is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.