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Business Profile

Shoes

Caleres Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    BBB has received consumer complaints about Caleres which allege they received only part of an order, failed to receive an order, experienced delivery problems, and had difficulty contacting a representative of the company.  The company has addressed concerns brought to its attention. 

Complaints

This profile includes complaints for Caleres Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Caleres Inc. has 255 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two pairs of shoes from Allen Edmonds when the pandemic first started the shoes hurt my feet so I tried calling them but at the time no one was answering the phone so I had to wait until they started answering their phone again. I spoke to a supervisor and explain that I believe these shoes are sizes 12 ee instead of a size 12 eee. She asked me to send the shoes to the company so they could check out the shoes. I sent the shoes to Allen Edmonds recrafting department and they said the shoes had been wore so they couldn't take the shoes back and that there was nothing they could do to help me. They also said that they had stretched the shoes. They said they couldn't help but they stretched the shoeswithout my permission. The supervisor didn't communicate with the recrafting department properly because the recrafting department took one look at the shoes seem they were wore and just sent me my shoes back witout checking the sizes. when I called Allen Edmonds back their customer service employees were very rude and disrespectful. I asked to speak to a supervisor they placed me on hold but never came back to the phone. I called back a but they kept on putting me on hold.

      Business Response

      Date: 07/29/2022

      We have reached out to *************** and we have accommodated him with replacement pairs of the shoes he had concerns with.

      *************** is now satisfied.

       

       

      Customer Answer

      Date: 07/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Caleres Inc. is BBB Accredited.

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