Business Profile

Shoes

Caleres Inc.

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
BBB has received consumer complaints about Caleres which allege they received only part of an order, failed to receive an order, experienced delivery problems, and had difficulty contacting a representative of the company. The company has addressed concerns brought to its attention.

Complaints

This profile includes complaints for Caleres Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

117 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: ************ Date: June 7th, 2024 I ordered a pair of shoes and a shoe tree. The shoe tree never was shipped and I returned the pair of shoes without being refunded the amount for the shoes. Contacting the company has been difficult with the email on the website not being an active email (gets bounced back as undeliverable).
Business Response
Date: 06/25/2024
Can we please update the customer that we have processed' a refund back to original form of payment. And to allow 2-10 business days to receive it.
Customer Answer
Date: 06/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:06/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for two pairs of shoes on 5/11/2024 (Order # ************. I recieved one pair however it appeared that the 2nd pair ***************** Sneaker - Porcelain) was backordered but until I contacted them by Email I was not informed. The website said the shoes would be shipping on or about 5/13/2024. I have attempted email and by phone contact and still have not received my order. I wanted to cancel but was told I could not. I have not received these shoes as of today (6-21-2024) but have paid for them in full through Zip App.
Business Response
Date: 07/09/2024
This customer's order#************ for item#********** M : TIA ****************** pre-order item. On 6/26/2024 this item was determined not to be available and a refund in the amount of $76.72 was processed to the original method of payment (Visa). The customer's financial institution should have this processed on their end within 2-10 business days from 6/26/2024.
Initial Complaint
Date:06/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an order #************ and never got a refund. It has now been delivered back 3 weeks ago. I sent it back using the return label supplied by the seller, ***** #************.I keep getting the run around after calling and waiting on hold for an hour.
Business Response
Date: 06/21/2024
Customer was refunded back to the original form of payment.
Initial Complaint
Date:06/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction 6/8/2024. Store # ****. Associate # ******. ***** became confrontational regarding my attitude. She started screaming at me and calling me names.. At one point she refused to return the shoes and then took a breath and proceeded with her tirade regarding my personality. She told me she was going to do said return and then she didn't do it correctly. She didn't return my shoes but did an even exchange instead. Now I am afraid to go back and get my money back for the shoes I returned incase she is working. Her name tag was too small to see her name clearly, but I think it was ***** or ****.
Business Response
Date: 07/08/2024
Received BBB Complaint ID ********.
Issue:
Date of transaction 6/8/2024. Store # ****. Associate # ******. ***** became confrontational regarding my attitude. She started screaming at me and calling me names.. At one point she refused to return the shoes and then took a breath and proceeded with her tirade regarding my personality. She told me she was going to do said return and then she didn't do it correctly. She didn't return my shoes but did an even exchange instead. Now I am afraid to go back and get my money back for the shoes I returned incase she is working. Her name tag was too small to see her name clearly, but I think it was ***** or ****.

Settlement:
REFUND

Investigation/Notes
Amount to refund:
$106.19
Sales Order Payment Method
Mastercard - ***4979

Response to BBB
Refunded back to original form of payment.
And sent over a feedback to DSM of store
Initial Complaint
Date:06/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today June 2nd I walked into Famous footwear in *********** with my husband and our two kids. As we we looking for shoes none of the four employees asked if we needed any help. We were in there for about 10 mins before the store *********************** came from the back asking if I needed any help. I said no I didn't and if I didn't I would let her know . She then proceeded to y lol at me and scream at me that I had an attitude and for me not to speak to her in that way and said if I was gonna continue to have one I could leave . So me and my family left. I was so embarrassed and hurt I had over 200 dollars in out pockets we were nyo stealing and I really didn't need help. So she wanted to call the police and said for us to leave and again we were already walkinh out from the first time she asked and I had to wait for my daughter to put her crocs back because again we were there to buy shoes .
Business Response
Date: 06/03/2024
Received BBB complaint ID *************

Issue: The customer stated the manager was rude and called the police on her and her family and accused them of stealing

Settlement: Store credit

----------------------------------------------------------------------
Investigation notes/ Resolution:
I will reach out to the customer to advise i can send a promo code for 20% off her next purchase.
Initial Complaint
Date:05/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a pair of shoes on 5.12.24 in amount of $44.05 after shipping and tax--I was to have them by 5.17.24--as of 5.24.24 they are still floating around in the shipping world and no one from Famous Footworld will answer my email-call etc!!this is a horrible company!! no good service skills please help me just get my $44.05 back ***************************
Business Response
Date: 05/31/2024
We have refunded the customer $44.05 today 5/31/2023.
Initial Complaint
Date:05/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into store to purchase some shoes , I was going to at first put half on card and half in cash , the girl messed up and had to void transaction, I told her I would just pay cash for everything , which I did, the store still charged my credit card the half off and are refusing to refund my ***** and my credit card company said they received the 30
Business Response
Date: 05/15/2024
We have issued a Refund Check for the customer.
Customer Answer
Date: 05/16/2024
I have never received a refund and that was a month ago
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Note: Allen Edmonds currently showing 1 out of 5 stars. Same experience here. Ordered a pair of leather boots. ***** arrived with damaged laces keepers. Emailed customer service for replacement laces. Ignored. Shipped me two left foot wooden boot inserts. First time I wore the boots left boot sole stitching came out with strings trailing behind me. Phoned customer service and ********************** argued with me with everything I said. Allen stated I should go to Amazon or **** because they did not sell replacement laces, yet right now they sell "replacement laces" on their site so Alley was flat out lying. Allen stated, "it is going to take weeks to get you laces if we ship them to you. we don't sell replacement laces on our site." Supervisor, *****, also Argued with me on everything I said and refused to answer questions like a congressional hearing with a political enemy being questioned. I ordered wooden boot inserts. They shipped me two left boot inserts. When questioned about this supervisor ****** said they are "all shaped the same" and refused to answer any description questions I had and began talking over me, obviously not going to answer any questions or help me out at all. Obviously if you put a left boot keeper in a right boot it will stretch the outer leather. ***** is completely incompetent and proved to be illiterate as the phone call progressed. She shut down and refused to answer any questions making statements like, "I've answered your questions".... "I told you they are all shaped the same" (clever huh)... "I don't know how else to describe it to you" when asked if the right side of an individual shoe insert was the same as the left side of a shoe insert. Finally, after showing her the laces on their website she reluctantly agreed to have them to me in 10 days. That doesn't sound like "weeks" to me. Finally, my boots sole stitching came out. They have NO WARRANTY and I was told it would take "weeks to evaluate any issues" without boots.
Business Response
Date: 05/14/2024
Received BBB complaint ID *************

Issue: Customer is stating his ********************** are coming apart and he is needing replacement laces.

Settlement: Customer is wanting a replacement pair of **********************

----------------------------------------------------------------------
Investigation notes/ Resolution:

We have sent the customer a replacement pair of laces but the customer has to ship the ********************** back to us to get a replacement pair of shoes. We have also sent the customer a return label to ship the ********************** back to us. In order for us to assist the customer we have to have the ********************** back to us.
Customer Answer
Date: 05/16/2024
Complaint: 21705690

I am rejecting this response because:

Allen Edmonds ignored the complaint. The meat of the complaint is the terrible attitudes of the customer service reps on the phone. ********************** said they dont sell replacement laces. They do. *****, the supervisor, stated all the shoe tree inserts are the same shape. I provided a photo in this report of two left feet shoe tree inserts. I also called emailed fhe company that supplies these shoe trees for Allen Edmonds and they confirmed that ***** was lying when she said all the shoe trees are the same shape. That company makes specific shoe inserts for the left foot and the right foot, like every othet shoe insert manufacturer in the market. Why is Allen Edmonds employing a supervisor who lies to customers and refuses to talk to customers about their faulty products?

They ignored my BBB report so no their response is not accepted.

Sincerely,

*********************
Customer Answer
Date: 05/16/2024
After speaking with ***** the manager over the phone, who told me Allen Edmonds boot inserts were labeled "L" for "Large" and were "the same shape" and refused to comment further, I chose to order and pay for a replacement set of inserts. I also emailed Woodlore, the company that manufactures and provides these wood boot inserts to Allen Edmonds. They confirmed "L" indicates a Left foot insert and "R" would indicate a Right foot insert, like any kindergarten child could guess based upon the shape of these inserts. They replacement set arrived today and they are the correct labels and shapes like I was trying to get. Photo is attached showing proper (L)eft and (R)right versions of these inserts. ***** was lying to me and being difficult, just like I told her over the phone as I tried my best to describe what they should have been. She is doing more harm to Allen Edmonds than good.
Customer Answer
Date: 05/16/2024
Furthermore, the attached photo shows the replacement boots that I paid full price for, and which arrived today with the boot inserts, have a correct stitching pattern on the sole and will stand up better to exposure to walking on pavement. Allen Edmonds appears to be selling Seconds/Defective boots as new under a sale promotion. This is not appropriate and is corrupt. There is a difference between new boots and defective boots. You can not sell a product under a title of a new boot on sale if it is defective/seconds. Sales are new products without defects that have been reduced for other reasons to being defective. Allen Edmonds needs to stop this practice and return to appropriate sales practices.
Business Response
Date: 05/17/2024
I have contacted *************** and took care of all of his concerns. He is 100% satisfied now.

Customer Answer
Date: 05/17/2024
I was contacted by *******, the Allen Edmonds floor supervisor. ******* was kind, professional, respectful and patient and took care of everything. Questions were answered. I was assured the operators would be corrected. Prices were adjusted to reflect this situation. Return and refund of the original pair of boots and two left foot boot inserts will be en route today. ******* is what I should have experienced on my initial phone call to Allen Edmonds. I consider this complaint resolved fully and closed. It never should have happened. ***** should be no where near a phone with customers. ********************** needs slight retraining.
Customer Answer
Date: 05/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*******, the floor manager extended a 30% discount price adjustment and agreed that Allen and ******* behavior over the phone was unacceptable and would be handled internally. The defective boots were shipped back by labels provided via ****** The two left shoe trees were shipped back and I expect a full refund for those as I had to replace them as well.

Sincerely,

*********************
Customer Answer
Date: 07/08/2024
After a rude disrespectful and racist manager, *****, refused to speak with me about shoe inserts and a defective pair of $400.00 Allen Edmonds boots, I filed an initial BBB complaint, which was responded to by a "floor manager named ***** *** apologized and promised me a 30% discount and "you can call me at this number any time you like if you have issues". *****, during our initial phone call, stated she would ship out a replacmenet set of waxed 55" shoe laces since the defective boots that were shipped to me had split ends on the shoe laces. After speaking with *** it appears the 30% discount was never refunded to my card nor did the sho laces ever arrive. *** appeared to have lied to me about giving me a 30% discount and ***** appears to have lied about shipping out a replacement pair of laces. I called *** three times on the number he provided, ************, leaving messages all three times. Today, after leaving the second message, I called the main Allen Edmonds number and got another sleepy black female who could barely speak english without falling asleep and told her that *** was a floor manager and asked if I could speak with him. She put me on hold and then after a five minute hold I was transferred into a post call survey (she obviously hung up on me). Again, I called *** a left a message that I had attempted to call him like he promised I could do. HIs message sounds like it's been changed to a serial number/default message so maybe his phone has been disconnected or he no longer works there. This doesn't explain the hang up by the sleepy black girl. I never received the replacement laces from ***** and my original phone call... she lied about that. I never received a discount on the replacement boots which I had to pay full price for to get a non defective pair of boots.... so *** lied about that... and now the phone *** gave me is changed and the main operator hangs up on me when I call. Pretty much the same corrupt company as before.
Business Response
Date: 07/09/2024
We have sent the customer a replacement pair of laces but the customer has to
ship the ********************** back to us to get a replacement pair of shoes. We have also sent
the customer a return label to ship the ********************** back to us. In order for us to
assist the customer we have to have the ********************** back to us.
Customer Answer
Date: 07/09/2024
This is another black woman responding to the complaint. She has no idea what is going on.
Manager ***** stated laces would be sent. That was months ago, so, no, laces were never sent.
This complaint is about the following:
1. Pat the floor manager, who stated I could call him at any time and gave me his personal line. *** did not respond to two phone calls and his voicemail message has been changed to a serial number/phone number read by a bot.
2. *** stated I would receive a 30% discount as appeasement for the treatment by *****, which I accepted, but which I did not receive. This was the reason for my phone calls to ***.
3. ***** stated she shipped out laces. This was during our initial phone calls over a month ago. She never shipped out laces because I don't have them today. So *****, the customer support manager, is now proven to be a liar as well.
4. Allen Edmonds main operator who told me to wait on a long hold and then hung up on me, sending me to a post phone call survey.
5. And, finally, continued ignorant company representatives, who are illiterate and uneducated, as can be determined from the response to this complaint.
The company is being run by black women (these are the people who answer the phones now). They have no idea what is going on; they have no idea what a shoe tree insert is or if they have left or right inserts; they have no idea regarding the return process; they hang up on customers when we call in; and they respond to BBB complaint with no ability to read and interpret these complaints with logical and intelligent responses.
I was never shipped laces and still don't have laces. The point is not the laces. The point is the lie that was told by *****, months ago, stating she shipped them. *** doesn't return my phone call, as he stated he would. *** also stated I would receive a discount but no credit was ever issued to my original payment method, so *** lied as well.
Allen Edmonds is lost. They don't hire intelligent people.
Sincerely,

**** ******
Customer Answer
Date: 11/08/2024
They still have not shipped what they promised me they would ship during my initial phone call to the company. Laces were promised and never delivered.
Business Response
Date: 11/08/2024
Customer has already been sent a new pair of replacement laces.
Customer Answer
Date: 02/20/2025
Ordered leather boots. Came in defective with stitching coming out of soles. Laces ends arrived split and I called to have boots replaced and laces replaced. I submitted a review with photos of these defects, which is currently on their website and can plainly be seen by anyone shopping there. Phone operator told me I should go to **** or ****** and they don't have replacement laces yet their website has a page with laces titled "replacement laces". Manager stated these laces would be sent out to me due to the damaged laces. This was April of 2024. It's almost a year later and still no laces. Laces are only 8.00 and they refuse to send them to me as the manager promised. Boots link with photos plainly shown if you scroll to the bottom of that page of my boots with defective soles and split end laces: ******************************************************************************************************************************************************************************************************************************************************************************************************************************************. Replacement laces link: *******************************************************************************************************
Business Response
Date: 02/20/2025
Our notes indicate that we have previously sent out a pair of replacement laces but we understand the customer never received them. We have placed a new order for 55" Flat Glazed Replacement Laces in black to be mailed to their address on file. The customer will receive an order confirmation email and shipping updates for the laces.
Customer Answer
Date: 02/21/2025
Complaint: 21705690

I have reviewed the business' response and am rejecting it because:

A shipping label is not shipment of the laces. When they are in hand then the laces were shipped. This company has demonstrated that they are corrupt. Selling defective boots as sale items and refusing to take them back. Then telling me to go to **** or ****** to get replacemrnt laces. Then promising to ship and never doing so.
I refuse to accept until I have the laces!

Sincerely,

**** ******
Business Response
Date: 02/24/2025
Placed Order for replacement boot laces for customer
Customer Answer
Date: 02/25/2025
Complaint: 21705690

I have reviewed the business' response and am rejecting it because:

Allen Edmonds chose to use ***** for this shipment and tracking shows it is now in *********, **, a ***** sort facility that is well known for stealing customers property, after it is scanned in to that facility. Now the shipment is showing an "exception".
These businesses are getting worse and worse and are being managed primarily by only one race and one gender. This is the result. Boots that were shipped as new boots with failed sole stitching. Shoe inserts that were shipped with two left feet inside and when the black woman manager was told about this she could not comprehend (or refused to talk to a white male about it more likely) that there should have been a left boot insert and a right boot insert. Now after she promised me laces and it's almost a year later Allen Edmonds chooses the worst shipper in the ************* right now for the same reasons. Everyone I know has the same opinion of ***** and now a small shoe lace shipment is "exception" delayed at the same ***** facility in *******. How does a small package like this get and exception in sunny **? incompetence thats how.
Rejected until the laces are in hand. Incompetence everywhere you look today. All driven by this DEI racism and sexism we've been suffering for years.

Sincerely,

**** ******
Customer Answer
Date: 02/27/2025
Received two sets of correct replacement laces today. Almost a year of multiple phone calls to this horrid company and BBB complaints, just to get them to do what their manager promised me she would do.
This is the definition of an F rated business.
I consider the laces promise now closed.

**** ******,
******, ***
Initial Complaint
Date:04/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two pair of sneakers in the **** line made by this company in mid October of last year, at a major department store while out of state. it was the first time I bought this brand of sneaker. I tried them on very carefully. I typically wear a size 9.5, & even tried the size larger to check, in both ************* were too big. I have no idea the name of the styles as I had to leave the boxes behind, wearing one pair home, the other packed. Since one pair was a dark fall shade, I held off wearing them for several weeks. The pair I had been wearing all along were very comfortable. However, when I got around to putting on the other new pair, I started to notice there was a definite difference. They were not as comfortable. They were actually bothering my feet, pinching a bit and I could only wear a very thin sock when wearing the sneakers. I finally got around to contacting the company through messenger on FB and was told I could send them in to be evaluated for being defective. This took me quite a while to get around to doing this as I had to print out their online form, pack them up, locate my original receipt which I could not find, (I had to actually call the department store and they had to research the sale and email me the receipt and pay $15.00 to ship them to **********. I followed up because they certainly did not reach out to me and to my disappointment, I was told they were not deemed defective. They offered me I think a $20 coupon. No thanks. I'm not buying another pair of this brand ever, or laying money out of my pocket for a new pair or style. why would I after this experience? Of course I did not expect cash. I knew that wasn't going to happen of course but I would have taken a replacement sneaker maybe in the style that is comfortable if that could have been arranged, in another color or something. No, that was never offered. The online chat tells you totally different things than he warehouse by email. they are not on the same page at all.
Business Response
Date: 04/04/2024
This customer reached out to ***************************** regarding our Ryka Devotion Plus 2 shoes in Wisdon Red color size 9.5M that she purchased from Bealls (a different retailer) that she believes were defective.
We sent her our Defective Product Return form to have the shoes sent in for an inspection. Our inspection Team evaluated the shoes and deemed them not defective. The shoes were then sent back to the customer as not defective.
No reimburement was sent to this customer as the ********************** were not deemed defective.

Customer Answer
Date: 04/12/2024
This is the most horrible stubborn and unprofessional company I have ever had to deal with.
First of all m, the incompetent customer service online staff instruct me to return these sneakers to their warehouse in CA at my expense for evaluation, as per their written defective policy, when I find out later that I should not have done so because they would never have deemed the sneakers as defective.
So they wasted my time and my money? Im out $15 in shipping as they finally contacted me after I chased them down, informing me the sneakers were deemed not defective.
Then they have the nerve to give me the run around for weeks waiting for the return of my sneakers which I still did not receive. They offered me a paltry $25 gift card to be used towards one of their products when I specifically told them I dont want it. Was this supposed to appease me for the $15 I spent on shipping? So in actuality Id end up with a $10 credit to buy their shoes again, or was this meant to replace my lost sneakers which cost me I believe $50? Are they kidding me? I believe now that they lost my shoes. They are avoiding me now and insisted on emailing me an online $25 gift card towards a purchase that I did not want. There is no one to speak with. No supervisor. They refuse to let me speak with someone.

*********************************
Customer Answer
Date: 04/22/2024
I finally received my sneakers today after weeks of them holding onto them in their facilities in **. I have a firm belief that if i didn't continue to ****** them and **** them down they had no intention of returning the shoes to me.
They offered me a $25 coupon off of their products only which I declined. This was an insult. why would I give them even more money after this experience. This has been one oft the most frustrating difficult companies to deal with.

Customer Answer
Date: 04/22/2024
I forgot to add something else:
As I had already mentioned, they made me waste $15 in shipping for no reason to ship these sneakers to CA when they had no intention of deeming them as defective.
Initial Complaint
Date:03/24/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for two pairs of slides on march 18th and it was shipped to me on the 19th. Ive tracked the package several times and its claiming to be delivered, but I never got anything. Ive been trying to contact your customer service team everyday since the 19th and have gotten nowhere. Id appreciate it if someone contacted me in regards to this issue because Im not going to lose out on my money
Business Response
Date: 03/25/2024
We see that the customer has contacted us about their situation via email on 3/21/2024. We advised that their package was marked delivered on 3/19/2024 and we could file a lost shipment claim after allowing the full delivery time frame of 7 business days, per our contract with ****** We advised that if they still have not received their order to contact us on 3/28/2024 and we can then file a lost shipment investigation with fedex.

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