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Business Profile

Sitting Services

STL Sitter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sitting Services.

Complaints

This profile includes complaints for STL Sitter's headquarters and its corporate-owned locations. To view all corporate locations, see

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STL Sitter has 2 locations, listed below.

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    • STL Sitter

      567 North and South Rd., Suite 5 Saint Louis, MO 63130

    • STL Sitter

      4168 Juniata St Saint Louis, MO 63116-3931

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 11/2023 I engaged with STL Sitter to try and secure childcare for my son. I paid their service fee, but ultimately was unable to secure satisfactory childcare via their service and so moved on to look for services elsewhere. I did not realize that I subscribed to an annual service...that just 'renewed' on 11/20/2024 in the amount of $99. I wrote to STL Sitter via e-mail on 11/20/2024 asking that they kindly cancel the service and the pending charge on my credit card. Additionally, via their website, on 11/20/2024 I cancelled the membership service. I received an e-mail back from them stating that they will not authorize a refund.

      Business Response

      Date: 11/25/2024

      We truly feel this is a retaliatory complaint. The complaint itself, states that " I did not realize that I had subscribed to an annual service" 
      We delivered, what the client signed up for, and he is taking ZERO accountability for the fact that he didn't read anything.

      Attached is the following evidence to this baseless complaint:

      -Exhibit A & B: Images showing the various places that clearly explain our membership model, and HOW MEMBERS CAN manage their subscription, 24/7
      -Exhibit C, our email sequence that is sent to each member, starting 30 days PRIOR to the subscription charging, up until renewal.
      -Exhibit E, proof from our server, that those email messages were delivered to ***. 

      *We have more photos that we could produce, but we were limited with 5 uploads. *Please let us know if there is more evidence needed.
      *We do not offer refunds after the transactions occur, because then we are negative $20 in processing fees. 

      *** did not give us a chance to address his concerns before filing complaints all over the internet, because we were closed for the weekend.
      Despite being closed, we responded via email and refunded his membership as to not further slander our business. 

      That response can be found here: 
      Hi ***,
      Thank you for reaching out. This is ****** from STL Sitter.
      Ive reviewed your refund request submitted through our Jotform.  I can see that you did not use our services and I apologize that you did not understand the membership structure.
      That said, Im a bit disappointed that you chose to leave negative reviews and file a complaint with the BBB before allowing us time to address your request, especially since we're closed over the weekend.

      STL Sitter is a small, family-run business, and we truly care about our clients and their experiences with us.
      As a gesture of goodwill, Ive processed your refund and will notify the BBB of the resolution, along with providing them with a copy of the agreement you signed, along with the three reminder emails that are sent prior to your subscription renewal. 
      We always strive to provide exceptional service, and Im sorry we didnt have the opportunity to meet your expectations. 

      **** did not respond


      Customer Answer

      Date: 11/25/2024

      I am writing to confirm that STL Sitter has refunded the $99 fee in question.  I appreciate your help.

    STL Sitter is NOT a BBB Accredited Business.

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