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Business Profile

Storage Units

Storage Inns Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Storage Inns Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Storage Inns Inc has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in Feb of 2025, I noticed that I was being double charged for my storage unit. The cost of my storage unit is normally $150 but has risen to $180. I would pay the business on the 3rd of the month, since I get my check then, however the manager, ***, would still say that I owe $182 on the 12th of every month. I feel like this unfair, because I should only be paying once a month, not twice. The storage unit I use is located *******************************************************************************. I have the contract and bank statements for clarification.

      Business Response

      Date: 05/26/2025

      **** is not the tenant.

      Tenant has been notified and agreed to have **** stop calling multiple times to dispute the account. ******* stated he would take care of it. 

      There have been no duplicate payments and one rent raise legally notified.

      Lease Attached.

      Ledger Attached with copy of note conversation with tenant. 

       

       

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Manchester Rd Location I have a storage unit with this business who has sent notice that on 9/17/24 my possessions will be auctioned off. I have sent them a combination of money orders and checks in order to pay the required bills. I have also written letters to the business that they have not responded to.

      Business Response

      Date: 09/11/2024

      We have received no checks or money orders. Please provide your receipts to the bank for refunds and stop payment on any checks, submitting full payment due before the auction date. To hear your account balance on the day you submit payment dial the store number and hit promote two. We do not accept partial payments. The auction will continue. 

      Why did you state you could not pay online for unit *********************************************************************** a text dated August 23rd, you also stated you did not need any further assistance after you were sent all the workable options to make a payment including online, meaning you knew there were no payments for 631 at that point. At no time did you state we had funds in our possession unit now.

      There will be no future follow-up to this complaint as this is an example of what we are dealing with. Make your payment using the multiple options available to you. 

      Thank you

    • Initial Complaint

      Date:08/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Location: ************************************************************************************* I had two storage units rented out right next to each other (631, 632). I accidentally fell behind on my payments and my unit 632 went to auction. I did not discover that until after the auction had occurred. I had gotten a call from **** and was told if I could come in and pay $992 I could gather my belongings so i did so on 8/6. I did sign something saying I would vacate but my daughter was given the option of renting out the unit which is what we did. We took the application and I dropped off the application. I attempted to make contact the entire next week and no one answered. I physically went up to the location and talked to **** but he was busy and had to leave. I noticed they cut my lock off on the 632 unit and I asked about it. It should be on their cameras that I dropped off the application. I&#**;ve been trying to make contact to find out how to make a payment and he business has been unresponsive. I am unable to make payments online. I am concerned about the sentimental items I have in unit 632 and just need to speak to someone. The general manager has been extremely rude, has hung up on me, has threatened to call the police on me, and has told staff not to provide any information to me. The issue is that they gave me the option of my daughter renting the unit so I would have time to gather my items and took my money and now they won&#**;t give me any information on my unit. I have been trying to get a resolution since 8/11/24.

      Business Response

      Date: 09/10/2024

      She keeps changing addresses on us stating she never got the notices and even has flipped her emails. We were physically showing and handing her a lien letter in our parking lot. She was aware that the auction was happening. We allowed her to sign something saying she would vacate, this is correct. She acknowledges she signed it. We gave her extra time, more than 24 hours. The document she signed mentions nothing about her daughter getting the unit. Her second unit she wont pay it. She claims she was blocked from doing so, which has been undone and was done so before any fees were added. We have mailed by certified mail much like before. We sent to the last signed address, if she keeps changing it we can't know that until we see it. At this point she needs to get out. We have documentation on our side that will prove we have promised nothing. She ignored the bills, she ignored the liens, we have handed it to her physically and still ignored what was given. She has had every opportunity to pay, she has many options, we have told her this many times. 

    Storage Inns Inc is NOT a BBB Accredited Business.

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