We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Surgical Center

St. Louis Eye Surgery & Laser Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surgical Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scheduled for 2 eye surgeries; 1 in April April 2022 and then May 2022. The cost was predetermined before my first surgery. I paid what they determined to be my remaining balance for both surgeries in April. When I arrived for my 2nd surgery, they said I still owed in May and if I don't pay now, I won't get the surgery. So I paid. I never received a detailed bill. My daughter called in August asking for a detailed bill. In September, they mailed the detailed bill and determined I was owed a substantial refund with a note dated September 6, 2022 that the refund was submitted to corporate and should take 4-6 weeks. I have the letter as proof if needed. This is November 11, 2022. I've called the billing office repeatedly. I've asked for the Accounts Payable or corporate resolution contact information, and they said they don't have it. Every time I've called, the person responded that their supervisor is not in the office but they will email their supervisor with the details and call me back. They have yet to call me back. I've asked to be copied on the email and they responded, we don't have a secure email system so I cannot be copied on the email. I just want my money back that was owed to me. If customers don't pay on time, we get sent to a collections agency. There's nothing for the reverse.

    Business Response

    Date: 11/28/2022

    I have reviewed the complaint and called the consumer I let her know that her refund was processed on 11/23/2022. I provided her the amount, check number, and my phone number. I instructed her to call me if she does not receive it. She seemed satisfied with that communication. She mentioned she had been sent to collections for a past due amount and I have contacted that department to address it. I apologized and consumer seemed pleased and looking forward to her refund check.

St. Louis Eye Surgery & Laser Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.