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Business Profile

Tobacco Store

Sky, Smoke & Vape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On a coupled of occasions I have come into store and bought product that were combustible or needed to be refilled. When I took one of the devices home it blew up in my hand while trying to use it. Upon bringing said devices back and trying to get a refund, I was put onto a new device. I was charged for a new item and it had the same thing happen. Having spent money repeatedly and broken devices, I returned the most recent device and tried to get a refund. The owner refused to give me a refund and would only offer me a 50% discount on another item for the problems I've had.

    Business Response

    Date: 10/23/2023

    THIS CUSTOMER BOUGHT A DEVICE FROM US.  HE CAME BACK LATER AND SAID THE DEVICE WAS BROKEN.  HE DID NOT BRING THE BROKEN DEVICE WITH HIM.  I ASKED HIM TO GO GET THE DEVICE AND BRING IT BACK.  HE NEVER BROUGTH THE BROKEN DEVICE BACK INTO THE STORE.  I OFFERED TO GIVE HIM ANOTHER DEVICE OF THE SAME TYPE FOR FREE.  HE DID NOT WANT THAT.  HE WANTED A MORE EXPENSIVE DEVICE.  I TOLD HIM I WOULD GIVE HIM HALF OFF OF THE MORE EXPENSIVE DEVICE.  HE DID NOT WANT THAT EITHER.  I ASKED HIM TO BRING THE BROKEN DEVICE BACK TO THE STORE AND I WOULD REFUND HIS MONEY IN FULL.  HE LEFT THE STORE AND CAME BACK LATER STATING HE FILED A COMPLAINT WITH THE BBB.  

Sky, Smoke & Vape is NOT a BBB Accredited Business.

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