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Business Profile

Tourist Attractions

Selfie Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This establishment will sell tickets 3 mins till close but then kick you out as soon as you walk in . If they are going to sell the tickets , we should be able to finish the experience. They literally shut the lights off on us and made us leave almost as soon as we got in . If they aren't going to let people do the experience , why are they still allowed to sell the tickets. Stop selling them at a certain time so people aren't wasting their money !!

    Customer Answer

    Date: 02/07/2024

    I did not receive a reciept but I can pull my bank statement up or I can contact my financial institution to see if they can send me proof of payment 

    Customer Answer

    Date: 02/07/2024

    33.50 was the total amount

    Transaction date was 2/03/2024

    Time the ticket processed 4:54 PM

    Time we went in 4:56 PM

     

    Customer Answer

    Date: 02/07/2024

    Transaction amount 33.50

    Transaction date 02.03.2024

    Transaction Time 4:54 PM

    Time entered attraction 4:56 PM

    Business Response

    Date: 02/21/2024

    Hello-

    We reached out to this guest and have provided a refund as well as an offer to return as our guests at any time. She apologized for reaching out to BBB before she tried to reach us. 

     

    ****

    Customer Answer

    Date: 02/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do wish I had contacted the business beforehand , they provided exceptional service to me outside of the isolated incident and I believe they would have done the same regardless if the BBB was involved. They seemed very apologetic and sincere . I do appreciate their response and understanding on my end as well !

    Sincerely,

    ***********************

Selfie Express is NOT a BBB Accredited Business.

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