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Business Profile

Towing Company

AEA Towing & Road Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** dispatched this company in response to my request for a tow. I gave the tow driver my driver’s license and *** plus membership card. The tow driver that arrived told me he was the owner of the company and that I was not covered by *** because I was driving my boyfriend’s car. He towed us and charged us$320. I spoke to *** immediately afterward and they said the tow driver misunderstood. He didn’t realize I had a gold membership. He would refund me. When I did not receive the refund, I reached out to ***. The tow driver changed his story and said that I was not at the tow location so he did not have to refund… and he will not do so. My cell phone was used to give *** location of the tow. Security cameras were in operation where I was picked up for the tow. Owner of the shop still refuses to refund.

    Business Response

    Date: 08/09/2023

    The customer was not there when the vehicle was being towed and it was not the customer's vehicle.  The boyfriend agreed to pay for the tow with his credit card.

    Customer Answer

    Date: 08/09/2023

    Complaint: ********



    I am rejecting this response because: I was at the tow location. I sat next to the tow driver all the way from ****** ***** to *** *****.  I called yo dispatch the tow truck from my personal cell phone number and spoke to the agent. I sent a pin from my cell phone to give location.  Security cameras at the tow site also verify I was there. 







    Sincerely,



    ******** *********

    Customer Answer

    Date: 08/09/2023

    It does not matter that it was not my personal vehicle.  I am covered.  I was there. I am attaching the *** policy that refers to member coverage. 

    Customer Answer

    Date: 08/09/2023

    It does not matter that it was not my personal vehicle.  I am covered.  I was there. I am attaching the *** policy that refers to member coverage. 

    Customer Answer

    Date: 08/18/2023

    Note: this is a copy of my phone records from the day of the tow. It shows that not only did *** call me, so did this towing company. They spoke with me directly and I rode in the tow truck. Why would they call me if I wasn’t at the tow location as they continue to allege?  The company has changed their story 3 times and has not issued a refund. 

    Customer Answer

    Date: 09/20/2023

    On August 24th, *** contacted me to say they were able to pull data and they verified that I was there for the tow.  They said AEA would mail me a refund check.   As of today, September 20th, they AEA has not sent the refund, nor have they returned any of my messages.   

AEA Towing & Road Service is NOT a BBB Accredited Business.

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