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Business Profile

Towing Company

Terry's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/12/2024 The richmond heights police department in ******************** contacted terry's towing to tow my vehicle. It was stated to the officer that my family own a tow trucking company and someone was on their way. The officer said the car needed to be towed now because it was in the way of traffic which it wasnt and I have pictures and documents backing that up. I was charged $194 to tow my car home which was approximately 13 mins from where my car was. Now Im finding out that Terrys Towing is contracted through the police and this happens a lot. During the process of ***** worker ****** towing my vehicle, he began to improbably tow my vehicle causing major damage. Mind you that my vehicle was ran off the side of the road. Not a ditch as ***** states and I have photos and videos proving that. Only my two front tires had minor damage and just needed to be replaced. My fianc and I contacted ***** himself immediately after. ***** said send him the bill. He also stated that I need to get the car tow to land rover collision. And I did just that. ********** sent over a invoice with the damages that was caused by the tow truck which ***** advised leaving out the tires. Since then ***** has refused to give the information of his insurance company. ***** agreed that his driver did improperly tow my vehicle by dragging it which I have him record saying. Along with all of our conversations. ***** stated that I can just take him to court. ***** ******, he was negligent in their towing procedures, used improper equipment, incorrectly securing the vehicle, improperly attaching the tow truck to my vehicle, he failure to exercise due care and didnt take precautions to prevent damage. At one point in time ***** stated that my insurance should pay and he will pay them. Not his insurance but him. I stated my insurance do not have to pay anything caused by your driver. Then he asked for my insurance or he will not move forward. Its recorded My anxiety is up.

    Business Response

    Date: 10/28/2024

      YES WE WAS CONTACTED BY THE POLICE DEPARTMENT FOR A VEHICLE ACCIDENT FOR A CAR THAT WENT OFF THE ROADWAY WITH HEAVY UNDERCARRIAGE DAMAGE WHEELS WAS DAMAGED , FLUIDS LEAKING  CAR WAS IN A HEAVY ACCIDENT THAT HAD TO BE RECOVERY FROM OFF THE HIGHWAY IN A CONCRETE/GRAVEL REVINE .     VEHICLE OWNER WAS NOT ON SCENE PERSON THAT WAS DRIVING VEHICLE WAS NOT THE REGISTER OWNER OR WAS THE OWNER EVER ON SCENE TO SEE THE DAMAGES BEFORE TOW. 

    Customer Answer

    Date: 10/31/2024

    I strongly disagree with the response. However yes my car was in my fianc possession at that time, which everything was photographed and recorded. Such as the damages that were caused on our end, as well as before the towing started, during the towing process and after the towing process. Which I wasnt able to upload them all. My car sit over 40 minutes after Maryland Heights police contacted ***** towing to tell my vehicle without any fluid leaking. ***** towing, tow my vehicle improperly along with dragging it knowing that it already had previous damages to the tires. He refuse to tow and handle it with care. ***** asked for me to tow it to land Rover collision and get an invoice of only the damages caused by his tow truck I did just that as well as sent the over all the video footage to them. Now ***** wants me to contact my insurance company and let them pay and he pay them directly himself. I disagree! I can pay for the damages thats were caused on my end myself and only want him to cover his damages. He still fails to pay are contact his insurance and allow them to handle it

    Customer Answer

    Date: 10/31/2024

    I have recorded all calls between ***** the owner of Terrys Towing and I. My car was never in a car accident nor hit anything. There wasnt any damages or fluid leaking caused on our end. I have all videos and photos backing this up. ***** agreed that his tow truck guy did improperly tow my vehicle when he strapped a strap to my tire and began to drag it. I have that recorded as well. 

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both my insured and my company paid this company and they refuse to reimburse one of us. This has been going on for several months.

    Business Response

    Date: 08/05/2024

    There was a check left in the office for over 3 month the gentleman that came in to our office said he would be back to pick up since i was on vacation at the time he came in. I we had to go release our office girl she has failed to relay messages ill write a new check if needed how do you want it 

    Customer Answer

    Date: 09/09/2024

    Yes the tow overpayment was finally reimbursed.  Thank you for your assistance.  

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/27/23 The richmond heights police department in saint louis missouri contracted terry's towing to tow and impound my vehicle. On 5/16/23 I paid the towing and impound fee's that Terry's towing required to release my vehicle. At first site, there was quite a bit of damage to the vehicle.( broken passenger mirror, and multiple scrapes and scratches). When my vehicle was towed all of my personal belongings, everything I own, Was inside the vehicle. When I inspected all my property, I noticed a lot of my belongings missing. Most notable I was missing a very large custom model car collection with a value of over a thousand dollars. When I spoke to the people at Terry's towing, they very simply told me to file a police report. Filing a police report is not going to return my property or reimburse me for the value of it. On a side note, the police officer that had the vehicle towed, commented on how nice my collection was, and how expensive it was for me to aquire. I am willing to look past the vehicle damage, but I would like to have my collection returned to me or have compensation for it.

    Business Response

    Date: 05/17/2023

     This van has been on our property for over a month we knocked off over half what what the fees would of been to the amount he is claiming missing. the van was inventoried by the impounding city it was towed from and damages was marked on the impound sheets signed off by tower and officer. They picked up van and left for hours before calling saying anything was damaged or missing 

Terry's Towing is NOT a BBB Accredited Business.

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