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Business Profile

Transmission

Quality Transmission Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an issue with my Toyota Rav 4 at another shop who referred me to Quality Transmissions. They told me a new transmission would be about $5600. They had my car there for 10 days just trying to access the Toyota website. They ended up telling me tha it was a torque converter shutter issue and all they would have to do was replace the torque converter which was about $2700. I thought that was great news because it was much less than I originally thought. About 2 months after the work was done it started having the same issues. I took it back and now they are saying I need a new transmission so now they want me to pay the $5400 for it. They aren't even willing to give me a credit or anything. I trusted their opinion and they are supposed to be the experts. So now, if I want it fixed, I have to be out more than I was originally told.

    Business Response

    Date: 07/14/2023

    Customer was originally referred to us by another shop and came to us with a Toyota TSB to replace the torque converter and re-flash for torque converter shudder.  At that point, we gave the customer two options to rebuild or to do the torque converter install and re-flash.  We expressed to the customer that they were taking a gamble by just replacing the torque converter but they stated that was a gamble they were willing to take.  We did have the car for a longer period of time due to Toyota website problems.  When the customer called back with issues, we installed another torque converter at no charge to the customer.  

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