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Business Profile

Transportation

Access2care

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Sandy S.

    Date: 06/08/2024

    As an Anthem member I have transportation to my medical appointments and also certain fitness locations. I had a trip to a fitness center location; which was approved days earlier; and as I was waiting for my ride the Access 2 Care app notified me that my trip was cancelled. This was the second time in the same week that my ride was cancelled. The previous one was for a medical appointment.When I called Access2Care, when I gave my phone number the rep told me that the number was not the one in the system. I was told that I do not have rides to fitness centers. They called member services at ****** and the rep ********* that I do have rides to fitness centers. I was on the phone for more than 40 minutes trying to convince the Access2Care rep that I was covered for those rides. I asked for a supervisor and she did not put one on the phone. She stated her supervisor was checking out what my plan covered. Such incompetence is beyond me. How are these people trained? I have no confidence in Access2Care. I have a medical appointment in a few days and Im nervous my ride will get cancelled.

  • Ann L

    Date: 03/10/2024

    I booked access2care for a 12:45 appointment. They said be ready an hour before 11:45. The driver arrived at 11:20 and took off.

  • Melanie G

    Date: 03/21/2023

    They deserve a minus 5 stars. ***** ups inc. Mm ore attitude than the queen of England. I believe they collect a free paycheck to harass clients because they sure as **** can't get it right only having to press buttons! God forbid they continue having the same employees speak to clients because all they do is make disrespectful comments, always ending with a hold on and never return. Truly wasting taxpayer money and Access2Care eats the drivers tips because they piss off the client so much messing up the rides and then running their cornholes not willing to correct mistake #1. Worthless!

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