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Business Profile

Tree Services

Arbor Care Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially they seemed like a great company. The owner even gave me his personal phone number in case there was any issues. Then they never showed up to finish the job and I’ve called and text the owner over a dozen times over the past three months with absolutely no response after the first three days when he said they would do this and that but then went MIA. Don’t know what to do!

    Business Response

    Date: 05/23/2023

    In response to the letter we received (ID# ********) in regard to ‘***** ******’, I want to initially state that we at Arborcare Tree found him to be an absolutely wonderful individual, and very accommodating while we were on-site working, and have no ill will towards Mr. ****** in this response.
    Nonetheless, Arborcare Tree was ‘hired by’  Villa’s on Olive, the condominium complex adjacent to ***** ******’s rear property line, to clean up a ‘storm damaged tree situation’ that was located directly on the property line shared by both ***** ****** & The Condominium … Arborcare was ‘not hired’ by ***** ** in any capacity, and the ‘enclosed complaint’ by Mr. ****** is truly unbased as described in the letter we received from the BBB, since Arborcare Tree was not ‘Mr. ******’s contractor’ …
    Arborcare Tree was called by the management company that oversees the condominium complex, via a ‘work order’ to clean up the ‘storm-damaged tree’ that fell on the property line shared by ***** * and the Condominium – nothing further…
    The ‘subsequent service details needing attention’ (i.e.  Stump Grinding, Repair of Damaged Fence-line, etc.)  as seems to be the point of argument in Mr. ******’s letter, were ‘not’ part of the ‘work order’ given to Arborcare Tree in this ‘storm cleanup’.    There are always ‘additional follow-up services’ to be dealt with in these ‘storm related situations’, yet these ‘follow-up details’ were not the responsibility of Arborcare Tree, who was there merely in a ‘first response capacity’ to clean up the ‘mess’ …
     … Again, Arborcare Tree was simply contracted ‘by Condominium’ to ‘clean up the storm related debris’… Any service requirements regarding any such ‘additional work details’ are ‘not’ the responsibility of Arborcare Tree to decide upon… All such ‘follow up services’ are a conversation to be had by Mr. ****** & The Condominium …

    Respectfully,
    **** ** *** ****** ********* ****

Arbor Care Tree Service is NOT a BBB Accredited Business.

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