Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As you can see from the contract the company quoted me a bid that included reduction of "the trees along the house". It did not say reduction of the treed "that are along the house." From the notes that I made on the signed contract, you can see that my neighbors, who had to give consent, also interpreted the bid as the larger trees (not just a few clipped branches). When the company came back out, even the workers agreed that the larger trees should be agreed to the fence line along the house. The company is claiming the completed the job. It took them 20 minutes and they only removed a few bushes. They want me to pay the full amount. I sent $200 to cover the bushes and am willing to pay the balance if they complete the job but not if they do not. Please help me work this out.
Business Response
Date: 12/14/2022
Ms. ******** you added to our proposal.
We can only honor what we have proposed.
The added description was later proposed to you for an increase in cost. The arborist that originally proposed the work went to meet you and discuss it but was dismissed from your property.
I will be happy to set up a time with you to discuss all.
*** ***********
Customer Answer
Date: 12/14/2022
Complaint: ********
I am rejecting this response because:Because you have not reduced the trees along the side of the house. Please come out and look. I am willing to pay the full amount if you reduce the trees along the side of the house up to the property line.
Sincerely,
**** ********Business Response
Date: 12/14/2022
I will come out and review the work with regards to the written text as provided on the proposal by the arborist.
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