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Business Profile

Used Car Dealers

M M C Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2014 Infinity in July 23&#**;. I was sold a lemon. The rear differential coupler has blown out. The vehicle is now undrivable. The cost to fix is more that $5,000. The business has been unresponsive.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased vehicle April 14, 2022, in the amount of $13,000.00. Within a couple of weeks, had motor mounts problems. This issue was covered by warranty. On July 28, 2022 Opened sunroof and upon trying to close later that day it would not close. Talked with someone about the issue and they said it was my problem. Had to put plastic bag over roof because it was to rain in a few day. Even with Plastic bag, rain came into the vehicle. Had to get some help and try another way to cover sunroof to keep water from coming in. I don't believe if you have a vehicle for a few months and it has issues, especially being told its a motor that open and closes the vehicle should not be my problem. I could see if i had a long time and maybe used a lot, but this was not the issue. I feel they should pay to have it repaired, for that is bad business.

    Business Response

    Date: 08/26/2022

    ** *******, was given the same 30 thirty day warranty that our dealership gives to all of our customers. We also give them the option to purchase extended 

    warranties. She agreed to purchase a 24month powertrain warranty. Which would not cover the sunroof. If she had communicated her situation we would have recommended some place to have her problem resolved.

     

    ******* ******

M M C Auto Sales is NOT a BBB Accredited Business.

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