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Business Profile

Vinyl Records

Vnyl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vinyl Records.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly vinyl record subscription service with the company in December 2024. The plan included three vinyl records per month for a recurring charge of $39. I received my first order but, despite being billed monthly thereafter, I did not receive any additional records.Over the course of a week, I attempted to contact the company multiple times by phone but was unable to get through due to what their system described as "extended hold times." This lack of access to customer support is highly concerning. I also reached out via email to request a refund for the months in which I was charged but received no product. The company responded stating they do not issue refunds, but offered store credit insteadwhich I do not find acceptable.The company claims that customers are required to log into their account each month and select a "Vibe" (a record theme or genre) before any shipment is sent. However, this was not clearly communicated when I signed up, and I find it unethical that they continue to charge customers without delivering any goods in return.I believe these practices are misleading and potentially predatory. At a minimum, the company should automatically assign a default "Vibe" if one is not selected to ensure products are still delivered for the monthly fee being charged.I am requesting a full refund for the months in which I was charged but received no records. Additionally, I urge the company to revise their business practices to ensure that customers are not billed without receiving a productregardless of whether a "Vibe" is selected. This would be a more fair and customer-friendly approach.

Vnyl is NOT a BBB Accredited Business.

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