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Business Profile

Virtual Assistant

Alpha Assistant

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I (my company) has been threatened by Alpha Assistant to send a $140 invoice, that they claim is due, to collections. I have ignored these requests because Alpha Assistant has grifted more than $1,000 away from me over the course of our unfortunate business interactions. They over charge, under deliver and generally operate with shoddy business practices like bait and switch. Reaching a breaking point I ended the relationship. They kept sending bills even though I had given notice and their utterly incompetent assistant had not done work for me in some time. I kept paying these bills until I had enough and said I would not pay another unexpected bill from the company. They billed me again which is this outstanding invoice of $140. The audacity is mind blowing. I am angry, disgusted and generally disappointed in myself for not seeing this company for what they are. I am reporting them so that nobody else ends up in this situation with them. I have an almost 800point credit score. I pay my bills so when I don’t there is a good reason. I ask please censure this company for the good of the public. Thank you

Alpha Assistant is NOT a BBB Accredited Business.

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