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Business Profile

Auto Body Repair and Painting

Bell & Osborn Auto Body
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They didn&#**;t fix my car properly and gave me a used radiator. There is no record of this. I would like to get my car repaired correctly

    Business Response

    Date: 10/29/2024

    As for the complaint filed against this shop and any other parties involved in wanting to help make a difference for someone in need. Mr. ******** is an individual who to my understanding is homeless and had wrecked his car in which he was living in at that time. I was approached by a caring individual from the All Saints Perish I believe, asking if I could assist in repairs on a car for an individual in need. After understanding the situation, I agreed to help the parish by offering my assistance to get the car back on the road. The first parts ordered were from a junkyard for the use of used parts. Once I installed those used parts, the radiator was found to be defective. The contact person I was talking to said that she had a new radiator for that car and when supplied to me I installed everything for a second time. Trying to get this person back up and moving! Forward to present time, my understanding now is that after multiple people have come together to assist a person in need free of parts and labor. Mr. ******** is now looking to tarnish names of good people/businesses that were willing to step up as a community to help those in need. Not sure what evil road Mr. ******** is traveling down but he should be thankful for those who assisted in his needs. Mr. ******** was placed in a hotel for over three weeks free of any charges while his car was being worked on. His car also fixed free of charges to him as well. This is a prime example of what's wrong with society today. My question to Mr. ******** is if or when was the last time you inconvenienced your time and or money to help another in need? Mr. ******** you be ashamed of your actions at this time. I as the owner of Bell and Osborn AutoBody stand with intention of helping my community out when a situation allows me to do so. I wish for the community to understand my position and actions concerning this matter.    

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